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Nhận xét về The St Ives Bay Hotel

3.5 out of 5
The St Ives Bay Hotel
The Terrace, Cornwall, St Ives, England

Nhận xét

6,4
Đánh giá 10 - Xuất sắc. 62/283 nhận xét" "
Đánh giá 8 - Tốt. 57/283 nhận xét" "
Đánh giá 6 - Được. 66/283 nhận xét" "
Đánh giá 4 - Kém. 51/283 nhận xét" "
Đánh giá 2 - Tồi. 47/283 nhận xét" "

6,4/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

6,0/10

Tiện nghi, dịch vụ

5,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,0/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

Ed

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
In need of updating
Lưu trú 1 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 24/05/2024
Thank you for your feedback.

2/10 - Tồi

Isabel

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not what we booked. Photos and reviews are deceiving. Very dirty property and rooms.
Lưu trú 1 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 24/05/2024
Thank you for your feedback.

2/10 - Tồi

Isabel

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are NOT what they look like on the website. We booked Seaview but you could hardly see the view out of the window. Very dirty carpet and in general, not clean.
Lưu trú 2 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 24/05/2024
Thank you for your feedback.

10/10 - Xuất sắc

Timothy, MILTON KEYNES

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a big room with an absolutely amazing view over St Ives! Short walk to beach and town
Lưu trú 2 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 24/05/2024
Thank you for your feedback.

6/10 - Được

Aimee

Lưu trú 1 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 24/05/2024
Thank you for your feedback.

4/10 - Kém

Debbie

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's a dog friendly hotel and the carpet in my room was filthy with animal stains
Lưu trú 3 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 24/05/2024
Thank you for your feedback.

10/10 - Xuất sắc

John, Nelson

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent view of the ocean from the lobby and restaurant.
Lưu trú 4 đêm vào Tháng 4, 2024
Craig Lawrence | General Manager trả lời vào 14/05/2024
Thank you for your feedback.We look forward to seeing you again soon.

8/10 - Tốt

Pete

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was a problem with our booking. We booked and paid on 31st December and after a 5 hour drive to the hotel with a baby and a dog didn't want to hear that I hadn't booked and that there were no rooms available. Luckily there was a no-show and we were given a twin room. Also, the booking was found on the computer. The staff, especially the South African lady on reception, were very friendly and helpful. Location of the hotel is superb. Overlooking a beach and a 10 minute walk to the centre of town. We were happy with our room. A little outdated but to update 300 rooms would cost several million I guess! Reception, dining room, and seating areas are very nicely furnished and decorated. We had a lovely weekend in the hotel.
Lưu trú 2 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 14/05/2024
Thank you for your feedback.We look forward to seeing you again soon.

4/10 - Kém

Paulius

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property need update refurbishment. everything is old and floor squeaky ,you can hear your neighbours walking aroung .
Lưu trú 1 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 12/05/2024
Thank you for your feedback.

4/10 - Kém

Ian

Đi cùng thú cưng, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Certainly handy for Porthminster beach and a short walk into the town, with easy free parking out front. Staff polite and friendly but hotel is very tired and our room was shabby. Decor, carpets and curtains very dated and worn. Bathroom sink was cracked and repaired with silicon, shower tap was damaged and difficult to adjust to maintain temperature, with only half a shower screen. As such, we decided to eat in St. Ives cafes and didn’t eat anything in the hotel so can’t comment on food. Disappointing.
Lưu trú 3 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 12/05/2024
Thank you for your feedback.

10/10 - Xuất sắc

Tracey

Đi cùng bạn đồng hành
Friendly staff good location. Room was in need of a make over xx
Lưu trú 1 đêm vào Tháng 5, 2024
Craig Lawrence | General Manager trả lời vào 12/05/2024
Thank you for your feedback.

10/10 - Xuất sắc

Gail

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely room with balcony overlooking the beach.
Lưu trú 2 đêm vào Tháng 4, 2024
Craig Lawrence | General Manager trả lời vào 07/05/2024
Thank you for your lovely feedback Gail.See you again soon.

10/10 - Xuất sắc

Jake

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good for price, comfy beds and nice hotel staff, very good considering the price
Lưu trú 1 đêm vào Tháng 4, 2024
Craig Lawrence | General Manager trả lời vào 29/04/2024
Hi Jake,Thank you for your feedback, we are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 - Xuất sắc

Martin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The view from our room window was just perfect, excellent sea view.
Lưu trú 1 đêm vào Tháng 4, 2024
Craig Lawrence | General Manager trả lời vào 29/04/2024
Hi Martin.Thank you for your fabulous review.We hope to see you again soon.

10/10 - Xuất sắc

Jenny

Lưu trú 3 đêm vào Tháng 4, 2024
Craig Lawrence | General Manager trả lời vào 24/05/2024
Thank you for your feedback.

6/10 - Được

Robert

Đi cùng bạn đồng hành
Tired and needs updating
Lưu trú 2 đêm vào Tháng 4, 2024
Craig Lawrence | General Manager trả lời vào 21/04/2024
Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, we currently in a refurbishment program within the hotel which is ongoing. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

6/10 - Được

Patricia

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great view from deluxe room over the bay but noisy at night. Have to say the receptionist (lady) when I left gave a much better impression than the one I received when I checked in
Lưu trú 1 đêm vào Tháng 4, 2024
Craig Lawrence | General Manager trả lời vào 18/04/2024
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

2/10 - Tồi

Luke

Lưu trú 1 đêm vào Tháng 4, 2024
Craig Lawrence | General Manager trả lời vào 29/04/2024
Hi Luke,Thank you for your score, we are sorry you did not enjoy your stay with us.

8/10 - Tốt

Jackie

I had a single room only. Fairly basic but comfortable enough for a 3 night stay. Sadly the shower pressure too low! Overall ok as a base for a short stay.
Lưu trú 3 đêm vào Tháng 3, 2024
Craig Lawrence | General Manager trả lời vào 02/04/2024
Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

6/10 - Được

Hang Wan

Đi cùng bạn đồng hành
The room facilities are old, TV remote control has no power, shower water too weak, room floor is not flat.
Lưu trú 1 đêm vào Tháng 3, 2024
Craig Lawrence | General Manager trả lời vào 01/04/2024
Thank you for your feedback.

2/10 - Tồi

Sam

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Craig Lawrence | General Manager trả lời vào 02/04/2024
Thank you for your feedback.

10/10 - Xuất sắc

Ezinne Uchendu

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely loved being in StIves. This property was well placed within reasonable walking distance to town and amenities such as dining and transport. The room was clean and sea view was amazing as promised. My only complaint is that the hotel reception had a choking cigarette smell which made me really uncomfortable and nauseous every time I had to pass through
Lưu trú 3 đêm vào Tháng 3, 2024
Craig Lawrence | General Manager trả lời vào 01/04/2024
Good Afternoon,Thank you for your feedback, we are pleased that overall you enjoyed your stay with us. I am sorry to hear of the strong smell of cigarettes by the reception, I will look into this.

6/10 - Được

Irene

Đi cùng bạn đồng hành
Thích: Sạch sẽ
Beautiful views out of our toom
Lưu trú 1 đêm vào Tháng 3, 2024
Craig Lawrence | General Manager trả lời vào 25/03/2024
Thank you for your feedback

8/10 - Tốt

Mark

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 2 đêm vào Tháng 3, 2024
Craig Lawrence | General Manager trả lời vào 22/03/2024
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

6/10 - Được

makino

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Craig Lawrence trả lời vào 18/03/2024
Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

6/10 - Được

Sarah

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was extremely hot no instructions for heating, pressed button light went out but radiator still very hot. mattress needs updating, felt like i was gona rollout if the bed. had to park fair bit awsy as not knowing area didn't realize rails staion car park just road below £6 24 hours
Lưu trú 1 đêm vào Tháng 3, 2024
Craig Lawrence | General Manager trả lời vào 12/04/2024
Good Afternoon Sarah,Thank you for your feedback, we are sorry that you found the heat in your bedroom to be unbearable, I am sure that if you had spoken with our evening Duty Manager, she would have been able to assist you.Also the light on the wall, is for the towel rail in the bathroom.We are sorry that you did not know about our parking, I am sure that if you spoken with a member of our reception team, they would have been able to give you parking guidance.We hope to be able to welcome you to our hotel again in the future.

2/10 - Tồi

Chloe

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 15/02/2024
Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

4/10 - Kém

MANISH PRASAD

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 04/01/2024
Good morning,Thank you for your feedback.

2/10 - Tồi

Matthew

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Outdated and run down building and decor. Hot water took an age to come through and the water pressure was terrible. Radiators rusty and TV not visible from the bed (behind wardrobe). Only one light in the room (main light), no reading lights, or lamps. Spare pillows in the wardrobe smelled damp. Breakfast only served between 8-9, so never managed to make it.
Lưu trú 2 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 02/01/2024
Good Afternoon.Thank you for your feedback, we are sorry that you felt that you had a disappointing experience with us reacently.I am sure that if you had spoken with a Duty Manager during your stay we would have been able to act on your feedback, whilst you were resident with us.We hope to see you again in the future.

4/10 - Kém

Pauline

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Room with a View.
Christmas break with Family staying in other accomodations close bye.
Lưu trú 4 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 30/12/2023
Good morning Pauline,Thank you for sharing your lovely photographs, we are pleased that you have enjoyed your recent stay with us.We look forward to seeing you again in 2024.

10/10 - Xuất sắc

Peter Charl

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was clean and tidy i enjoyed my stay thank you
Lưu trú 1 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 27/12/2023
Hi Peter,Thank you for your feedback, we are pleased to hear that you have enjoyed your recent stay with us.We look forward to welcoming you back to our hotel again in 2024.

2/10 - Tồi

Ted

Lưu trú 2 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 15/02/2024
Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

8/10 - Tốt

andrew

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The property was good very satisfied water in room as in shower etc could have been hotter.we read on expedias site breakfast would be 5 pound each. But we were charged 10 pound a breakfast and was told it was only 5 if you ordered it on line but no where to order it on line. Apart from that very satisfied for what we paid
Lưu trú 2 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 18/12/2023
Thank you for your feedback, we are pleased that you enjoyed your stay with us.We are sorry that their discrepancy with information that was provided to you.We hope to see you again in the future.

10/10 - Xuất sắc

Russell

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Leisure trip
Warm and friendly ambience- comfortable and clean room.
Lưu trú 3 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 18/12/2023
Good afternoon Russell, Thank you for your feedback, we are pleased that you enjoyed your stay with us recently.We look forward to seeing you again soon.

2/10 - Tồi

anthony

Lưu trú 1 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 11/12/2023
Thank you for your score, we are sorry you did not enjoy your stay with us.

8/10 - Tốt

Gary

Thích: Nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 09/12/2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

8/10 - Tốt

Neil

Thích: Nhân viên & dịch vụ, tiện nghi phòng
1 night stay
Very good, let us book in early. Very helpful chatty and frendly staff. A little run down in places but every effort made in decoration (decked out for christmas) breakfast was very good. The view over the beach and sea from our room was great.
Lưu trú 1 đêm vào Tháng 12, 2023
Craig Lawrence | General Manager trả lời vào 09/12/2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

2/10 - Tồi

JULIE

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room wasn’t a superior with sea view as booked. The view was blocked by trees, which the hotel were aware of. The description for a superior room with bottled water, contemporary decor and amenities did not match the room we got. The room wasn’t clean and stunk. They said they’d re-clean it and hoover but they didn’t. The sane dirt was on the carpet when we went back in after going out. The staff were very unhelpful and said we couldn’t move as they had no other rooms available. They are mis-selling and charging extra for a superior room with a sea view but what you get is a budget standard room.
Lưu trú 2 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 30/11/2023
Good afternoon Julie, Thank you for your feedback,We are sorry that your view of the sea was blocked by tree's on the other side of the road, we have asked Cornwall council on several occasions about the trees and of felling them, however this is the responsibility of the local authority.You have not been mis sold a superior bedroom, you were allocated into a superior room as that is what you had booked with us. I will mention to our head Housekeeper of your feedback, and we are sorry that you found your room to be less than satisfactory.

10/10 - Xuất sắc

Carol

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Robert on reception was super helpful and the room sea view was lovely . Very clean and fabulous view.,All staff were really lovely and helpful. Breakfast fabulous. We will stay again. Thank you
Lưu trú 1 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 30/11/2023
Hi Carol,Thank you for your feedback, I will let Robert and the team know of your feedback.We look forward to seeing you again soon.

6/10 - Được

Maritess

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 23/11/2023
Thank you for your feedback, we are pleased that you enjoyed your stay with us.We look forward to seeing you again soon.

10/10 - Xuất sắc

Victoria

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Older property but does the job. Warm, very central for beaches, restaurants and pubs, transport (can see the rail station from the window.) Friendly staff. Did not have food out of choice, but dining area looked out onto sea front. Only gripe was that the shower, although piping hot, had virtually no pressure and the shower head could possibly do with replacing/descaling.
Lưu trú 3 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 21/11/2023
Thank you for your feedback, we have taken onboard your comments and will utilise them.We hope to see you again soon.

6/10 - Được

Ian

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Dated hotel. Wondergul staff. Location and view fantastic
Lưu trú 2 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 20/11/2023
Good Afternoon IanThank you for your feedback, we are pleased that you enjoyed your stay with us.We look forward to seeing you again soon.

6/10 - Được

Kaitlyn Si Yi

Lưu trú 2 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 18/11/2023
Dear Guest,Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.Kind regards, Craig Lawrence General Manager

6/10 - Được

Garry

Not expensive but due for a big makeover . Staff helpful and friendly
Lưu trú 2 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 16/11/2023
Dear Guest,Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.Kind regards, Craig Lawrence General Manager

10/10 - Xuất sắc

Elizabeth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Smashing stay
We had a lovely stay with a fantastic view over the beach,it was so nice to sit in the window & see the waves on the beach I know the decor could be updated but it didn’t bother us, the bed was very comfy as well
Lưu trú 1 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 06/11/2023
Thank you for your review.

6/10 - Được

Dennis

Lưu trú 4 đêm vào Tháng 11, 2023
Craig Lawrence | General Manager trả lời vào 06/11/2023
Thank you for your review.

4/10 - Kém

Elisavet

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
This is a dated property and it does not help that the room inside is stuffy and smelly. That means clothes and towels smell. We did ask for a proper hoovering as the carpet was full of dust and they did this for us. But you should not have to ask for a room to be properly cleaned before arrival right. Staff are lovely however. But the rooms need a deep clean. The windows as well as they are black with mould.
Lưu trú 3 đêm vào Tháng 10, 2023
Craig Lawrence | General Manager trả lời vào 01/11/2023
Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.

8/10 - Tốt

Gosia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely place,waking distance to the beach and city center. We really enjoyed our stay here and will definitely come back when next time visit St Ives.
Lưu trú 1 đêm vào Tháng 10, 2023
Craig Lawrence | General Manager trả lời vào 01/11/2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

8/10 - Tốt

Kerry

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Craig Lawrence | General Manager trả lời vào 01/11/2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

10/10 - Xuất sắc

angelica

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
weekend stay
nice view, we had a good time
Lưu trú 1 đêm vào Tháng 10, 2023
Craig Lawrence | General Manager trả lời vào 23/10/2023
Good Afternoon,What an inspiring photograph, thank you for sharing it with us.We look forward to welcoming you back to our hotel.