4/10 - Kém
Christa
Đi cùng gia đình
26/05/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
I paid for a room a month in advance for my husbands birthday. We had cardinal baseball tickets for a night game. When we arrived there wasn’t a room available and no parking. Found a lot that we had to pay for which with the cost of the room it should be included. Had to walk to the metro as their are no shuttles available either. Called several times to see about checking in and no one would answer the phone. Was put on hold after listening to music for twenty minutes only to be told room still wasn’t available. We never got checked in until after the game which was 10:30pm. They told us we had 30 minutes to use the facilities before they closed at 11pm. When we got in the elevator to go to our room one of the workers said the reason rooms weren’t available on time was because they had a big soccer team there that checked out late. Sorry but thats not my fault and it was on my expense because I paid for that room in advance. So the only thing I got was to lay my head down to sleep. I didn’t get to eat there or enjoy the hotel. Therefore I’m not leaving a good review.
Christa
Lưu trú 1 đêm vào Tháng 5, 2024