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"I was told when confirming reservation breakfast included. Also, when reserving we were supposed to get a room with a partial coastal view. When we arrived at 12:30am I was told no we didn't get complimentary breakfast. He also moved our room because he didn't want us to have to 'deal' with a lockout. Thought we were getting a better room. He also did not mention there was a popular bakery just out the door of this hotel. I was too tired to argue the complimentary breakfast promised by previous attendant. Once entering the room, the sliding glass doors were off their rail and couldn't open them (my daughter was able to fix that). In the shower, the water never got very hot and went cold when taking a shower. Our room overlooked a parking area and on the second day I noticed the popular bakery that would have been nice to be told about by the reception desk. The positives were we slept well, and the location. Would I stay here again. No."

"Perfect location and unique hotel with secure off street parking"

"Waited almost a half hour at checkin for someone to finally show up.Loud construction from the time i checked in at noon until 730 last night. Sounds like they are remodeling with plywood. That saw was ripping all day. Manager promised they would be done at 5. Lies. The saws started back up around 8 Am. Bed was horribly uncomfortable. Water stains all over the ceilings. This place was bad."

"Hotel was clean and staff was friendly. Convenient location for downtown Portland."

"I had two rooms booked and knew check-in was at 4:00 p.m. One room was for my elderly parents, as we were heading back to Portland from Bar Harbor before our flight on Monday. I arrived early, and the woman at the front desk was incredibly polite. She let me know one room was already available and that I was eligible for a late checkout as a member. She also reminded me that breakfast was included in my reservation. She was very professional. After touring the city for several hours, I returned around 3 p.m. to check if my second room was ready. The gentleman at the desk was incredibly rude, snapping at me to remind me that check-in wasn't until 4 p.m. I explained that I was aware and simply checking for availability, which it turned out there was. He proceeded to check me in but failed to mention my late checkout eligibility or breakfast until I brought them up myself. I felt like a burden rather than a customer. As a former business traveler who held platinum status with Starwood Resorts before the Marriott acquisition, I have always enjoyed staying at Westin hotels. This Sunday was not a good experience. I have never felt so uncomfortable checking into a hotel; the front desk agent looked down on my family, which I did not appreciate. To end on a positive note, our breakfast server was kind and lovely. However, my interaction with the front desk staff left such a bad taste in my mouth that I felt compelled to share this feedback."

"Good location"

"Hotel is beautiful but rooms are small! Tight for 3 people. The parking is expensive and only option is valet. There’s always a long wait to get your car, they don’t go in order and are rude. The “free” snacks on the various floors were nothing special. Instead of sparkling water, have regular available. Also some real snacks not just granola and mints. Otherwise it was beautiful!"

"Breakfast was average. Only parking option was valet at $40 a night. Staff was friendly and rooms were clean. The hotel was very convenient to lots of restaurants and shops!"

"If you’re on the 2nd or 3rd floor park up the hill behind the building. There’s no elevator. "