Khách sạn Sunderland

"The room was not clean."

"Staff are always helpful and friendly. Breakfast was great. Downside, some of the areas are being redecorated but didn’t see any work going on"

"Room was fine with what looked like a recently refurbished bathroom. Staff were incredibly friendly and helpful. The food was beautifully presented and of à high quality. Would definitely stay here again"

"Smashing location - nice accommodation, don't be put off by the somewhat weathered exterior of the building. Clean and comfortable room, OK breakfast, nice evening meal, though note that if you book dinner the drink they offer you is NOT included, which only became clear at checkout! Great location, competitive price, nice grounds. Dog friendly. Pleasant and helpful staff, though a very small team"

"Excellent stay at a quiet rural location. Very comfortable room, friendly and helpful host and a very good breakfast."

"The location is perfect. Huge Edwardian hotel, well maintained and the staff are lovely. Breakfast at £11.50 was very good."

"We found bed bugs and left immediate absolutely disgusting"

"Of all the Royal Oaks in the world this one was amazing. All expectations were exceeded. Room was super comfortable. Food was top notch."

"PERSONAL SERVICE"

"Parking at rear."

"Breakfast Brilliant, cooked perfectly, great quality! Lovely clean hotel through out .Parking So easy and on the doorstep! Staff lovely, helpful and so friendly, thank you all , Joanne Askew x"

"The staff were some of the best we have ever met and met our needs perfectly. They ensured we had a room that was suitable and went the extra mile to achieve this so a big thank you. The property is in the process of being updated but this didn't affect our stay except perhaps to see how well it appears to be going and I'm sure when this is finished they will have a hotel to be proud of. They have only owned this hotel for about 6 months and it is obvious they are making huge efforts to update...

"Centrally situated near to all amenities. My single room was basic but comfortable enough, spotlessly cleaned every day and quiet. Breakfast (included) was plentiful and well cooked and presented. I recommend that you check the hot water on entry as when I checked in I wsinceas very tired after my journey and piled into bed. In the morning I found I had no hot water in sink or shower and went to reception to complain. No problem says the girl, I'll be up in 5 minutes to switch it on. Maybe the...

"We were given an upgraded room which meant king size bed but narrow window with frosted glass! Missing items were Shampoo Hairdryer No shelf in bathroom to put stuff An ironing board provided but no iron! At least there was a kettle with coffee and tea Breakfast was average but limited number of fried eggs, probably 12, which were all gone as everyone was there at 8 on Sunday so none for us!! Price reflects what you get!"

"Amazing, very helpful staff. Lots of activities to do, also great for the kids. Can’t wait to revisit 👌"

"very enjoyable stay and helpful staff"

"Lovely, spacious family room. It was very clean and spotless. Tea and coffee making facilities and biscuits. Really friendly and helpful receptionist."