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"service at pool non existent Room not set up for 3… towels, bed cups glasses etc tea coffee milk etc not topped up bin overflowing and not emptied Had to constantly ask reception for items water not replaced daily. no turn down on 3rd night Hotel bar closed entire 3 nights Although recently renovated the beds were unbearably uncomfortable with old mattresses and awful lumpy pillows"

"The pool was enjoyable and amazing."

"Good air con, had some difficulty with setting up the TV but the lady on reception came and sorted it out. The room phone had no indication of the number for the front desk or anything else, perhaps that could be attended too."

"Resort and rooms were dated (very 90’s feel). No balconies on rooms despite having a pool and water park, hard to dry out clothes on a clothes rack inside. Room service didn’t even make the beds, just emptied the rubbish bin and threw some fresh towels in a bunch on the rack. Cocktails were nice, spa, pool and water park were good. Cane toads everywhere outside at night. Good location across from Woolworths."

"All good and enjoyed. Only thing new internet provider need to look at connectivity at hotel. We struggled to get connected most of the time"

"Room was fully renovated and beautiful, this is our favourite place to stay at Golden Beach"

"The room was clean and adequate "

"Overall, we had a good stay, but there is definitely room for improvement. Firstly, the description on Expedia states that the resort is a “5-minute walk” away. This wording is misleading, as it implies a short and easy walk. In reality, the walk is quite long, uphill, and not practical for many guests. It heavily relies on the buggy service, which unfortunately has a 10pm curfew that is quite inconvenient. Room service also needs improvement. Used dishes were not cleared, and coffee capsules were not replaced during servicing. We experienced long waiting times at reception as well. Given the size of the resort, it would be very helpful to have a valet service and someone to guide guests to their rooms upon arrival. Additionally, it would improve the guest experience if the buggy service offered to take guests directly to their rooms rather than only dropping them at reception. With some operational adjustments, this resort could significantly enhance the overall guest experience."

"Rooms were spotless, and staff were amazing! I would recommend this establishment for an enjoyable beach front stay, 100%."