Khách sạn Sustead

"The Hotel looked excellent - unfortunately we weren't able to stay there - why? Because the hotel was closed for refurbishment - and EXPEDIA failed to notify us prior to travelling - and also EXPEDIA refused to share our phone number with the hotel so they were unable to inform us in advance of our arrival - fortunately the hotel staff were able to assist us in gettinga ccomodation nearby. Unbelievably EXPEDIA is also now asking us to review our stay despite being advised - again - that the...

"Could do with modernising. Room was very poor,very uncomfortable bed. Excellent breakfast."

"We had a lovely 2 night stay, it was clean and had everything we need including a nice big bed! Breakfast was beautiful also."

"Robbie super helpful and friendly ( Batman/ waiter everywhere) Great location on The Rebellion Way cycle , cool room in the heat and very good food - beyond normal pub food We left very early and they made a breakfast to go for us, which was really appreciated Really enjoyable stay"

"Overall, it was a nice hotel and I enjoyed my stay. The facilities were simple, including the traditional hotel key, which gave the hotel an olden feel. The room was comfortable and well presented. One suggestion for improvement would be to provide a mini fridge in the rooms, as this would be very convenient for guests. In addition, during hot weather, providing portable air conditioning units would make the stay much more comfortable, especially in both standard and family rooms."

"The costumer service Tje privacy the politeness in an exceptional!!! Highly recommended"

"Excellent stay and would definitely book again when in the area, thank you"

"Scarborough Hill Country Inn is a a gem! We were pleased to be offered a room upgrade when we arrived as we had initially booked a small double room and a larger room was available. We were very happy with the room offered - bright, airy, thoughtfully furnished and extremely clean. An extensive range of teas, coffee and hot chocolate were provided in the room along with complementary water. The restaurant was busy, however staff were attentive, nothing was too much trouble. 5 stars for the food...

"The room was clean and tidy, staff were pleasant and helpful. The food in the restaurant was good and varied. The only drawback for us was the lack of a cooked breakfast. I didn't like the continental offering, There was however a fridge in the room. We took our dog with us for which we paid 35 pounds there was nothing provided for the dog"

"A well run hotel...very clean room....and stayed on a Sunday evening when no food served so can't comment....but would recommend the hotel and will stay again...staff very helpful and lovely choice of beers at the bar....and shops close by"

"We absolutely loved our stay, staff a lovely & friendly. Quiet stay, lots to choose from for breakfast. Loved having the swimming pool, family friendly too. It’s now our go to place to stay when we’re visiting family in Norwich! ;)"

"Excellent accomodation, clean, good food, friendly staff. What more could one want."

"Great hotel, very quiet, staff very helpful, brilliant comfortable bed best I've ever slept in.Would go back again."

"Friendly very helpful staff, good location, quiet but also on a bus route to town centre and university. Nice bar and dining area."

"Great stay. Perfect"

"Great location but hotel tired and in need of upgrade. Staff friendly and work hard but under staffed at breakfast. Booking in at to wait as no one at reception (4 in afternoon) breakfast on second day was a fiasco and people got up and walked out. I am afraid I won’t be returning as it stands"