Good afternoon Graham,Thank you for your review. We do sincerely apologise for the lift being out of order. We are working hard to get this fixed. We hope you will stay with us in the future.

Dear Brady, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I've initiated measures to ensure you have a better experience next time. Thank you for staying with us Kind regards, Peter Rodrigues

Dear Charles , Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Peter Rodrigues | Hotel Manager

Dear Todd, Dear , Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Sincerely, Peter Rodrigues | Hotel Manager

Dear , Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Sincerely, Peter Rodrigues | Hotel Manager

Dear Vanessa, Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express

Dear Mark, Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 01793602000 or operations@exhiswindon.co.uk Sincerely, Peter Rodrigues | Hotel Manager

Dear Huma, Thank you for staying with us and taking the time to tell us about your experience at Holiday Inn Express Swindon City Centre. We are so glad to hear that you enjoyed your stay with us! We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of assistance to you, please contact us at 01793602000 or operations@exhiswindon.co.uk Sincerely, Peter Rodrigues | Hotel Manager

complaint noted and service recovery completed

Hi Elaine Thank you very much for your positive review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the future. Thanks again.

Hi Jazmyn Thank you very much for your positive review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the future. Thanks again.

Good Evening Thank you for your review of our hotel, we really do appreciate your feedback. We hope to see you again in the future. Thanks again

Good Evening Thank you for your review of our hotel, we really do appreciate your feedback. We hope to see you again in the future. Thanks again

Good Afternoon Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Kind regards

Good Evening Thank you for your review of our hotel, we really do appreciate your feedback. We hope to see you again in the future. Thanks again