Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 483/1003 nhận xét" "
10 - Xuất sắc
483
Đánh giá 8 - Tốt. 398/1003 nhận xét" "
8 - Tốt
398
Đánh giá 6 - Được. 84/1003 nhận xét" "
6 - Được
84
Đánh giá 4 - Kém. 21/1003 nhận xét" "
4 - Kém
21
Đánh giá 2 - Tồi. 17/1003 nhận xét" "
2 - Tồi
17
9,0/10
Sạch sẽ
8,8/10
Nhân viên & dịch vụ
8,4/10
Tiện nghi, dịch vụ
8,6/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,8/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Khách đã xác thực
19/05/2017
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
ngay trung tâm
nhân viên thân thiện, phòng được trang bị đầy đủ đồ dùng tện nghi, vị trí ngay trung tâm
Khách đã xác thực
Room Reservations trả lời vào 01/07/2017
Cảm ơn nhiều.
10/10 - Xuất sắc
KA KI CHARLES
Đi cùng gia đình
23/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very near to MRT, many good restaurants inside hotel.
KA KI CHARLES
Lưu trú 4 đêm vào Tháng 5, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 24/05/2024
Dear Guest KA KI CHARLES,Thank you for choosing to stay at Sheraton Grand Taipei Hotel and for taking the time to share your feedback.We are delighted to hear that you found our location convenient, with easy access to the MRT. We strive to offer our guests the best in terms of both convenience and comfort.It's also wonderful to know that you enjoyed the variety of restaurants within the hotel. Our culinary team works hard to provide a diverse selection of high-quality dining options, and your positive comments are truly appreciated.Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Sheraton Grand Taipei Hotel in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Yours sincerely,
8/10 - Tốt
EMIRU
06/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
EMIRU
Lưu trú 3 đêm vào Tháng 5, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 07/05/2024
Dear Guest EMIRU,Thank you so much for your positive rating of your recent stay at Sheraton Grand Taipei Hotel! We're thrilled that you enjoyed your time with us.Your feedback means a lot to us and motivates us to keep delivering great service. We're glad you liked our facilities and hospitality.We can't wait to welcome you back for another fantastic stay. If you need anything for your next visit, just let us know!Best regards,
8/10 - Tốt
Tomoko
05/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tomoko
Lưu trú 2 đêm vào Tháng 5, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 07/05/2024
Dear Guest Tomoko,Thank you for choosing to stay at Sheraton Grand Taipei Hotel and for taking the time to share your feedback. We are delighted to hear that you had a pleasant experience with us and that you have rated your stay positively.Providing exceptional hospitality is our top priority, and we are grateful for your acknowledgment of our efforts.We value your kind words and your positive feedback serves as encouragement for our team to continue delivering memorable experiences to all our guests. Should your travels bring you back to Taipei, we would be honored to welcome you again at Sheraton Grand Taipei Hotel.Thank you once again for choosing us, and we look forward to the opportunity to host you again in the future.Wish you have a pleasant day.
10/10 - Xuất sắc
SHIHO
05/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
SHIHO
Lưu trú 3 đêm vào Tháng 5, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 06/05/2024
Dear Guest SHIHO,Thank you for choosing to stay at Sheraton Grand Taipei Hotel and for sharing your wonderful rating with us. We're thrilled to hear that you had a wonderful experience with us. Providing excellent service is our goal, and we're happy we met your expectations.Your encouragement motivates us to continually strive for excellence in everything we do. Should you plan to visit Taipei again in the future, we would be honored to welcome you back to Sheraton Grand Taipei Hotel for another wonderful stay.Thank you once again for choosing us, and we look forward to the opportunity of serving you again soon.
8/10 - Tốt
Pui Tsz
22/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, spa facilities was very good, a lots of good restaurants on property
Hank
Lưu trú 4 đêm vào Tháng 4, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 22/04/2024
Dear Guest Hank,Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Grand Taipei Hotel. We greatly appreciate your kind words and are delighted to hear that you enjoyed your experience with us.We're thrilled to know that our convenient location, good spa facilities, and diverse dining options met your expectations. Providing our guests with exceptional amenities and services is always our top priority, and it's wonderful to hear that we succeeded in making your stay memorable.Your feedback motivates us to continue delivering outstanding hospitality to all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay at Sheraton Grand Taipei Hotel in the near future.Should you have any further comments or somethig hotel can be enhanced, please feel free to reach out to us anytime.Yours faithfully,
10/10 - Xuất sắc
Hank
03/04/2024
Hank
Lưu trú 1 đêm vào Tháng 4, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 25/04/2024
Dear Guest Hank,Thank you immensely for awarding Sheraton Grand Taipei Hotel a perfect rating! Your feedback means the world to us.We're thrilled to learn that your stay with us was exceptional. Providing top-notch service and ensuring your comfort are always our top priorities. Your kind words inspire us to continue delivering outstanding experiences to all our guests.We eagerly await your return and the opportunity to exceed your expectations once again. Should you have any special requests or preferences for your next stay, please feel free to share them with us.Thank you again for choosing Sheraton Grand Taipei Hotel. Safe travels until we meet again!Warm regards,
2/10 - Tồi
Mo Pun
01/04/2024
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful
Hiro
Lưu trú 3 đêm vào Tháng 3, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 01/04/2024
Dear Hiro,Thank you for choosing Sheraton Grand Taipei Hotel for your recent stay, and for sharing your feedback with us. We are thrilled to hear that you had a wonderful experience during your time with us.Your satisfaction is our utmost priority, and we are delighted to know that we were able to meet your expectations. We hope that every aspect of your stay contributed to making your time with us truly memorable.We look forward to the pleasure of welcoming you back to Sheraton Grand Taipei Hotel in the near future. Should you have any special requests or preferences for your next visit, please feel free to let us know, and we will do our best to accommodate them.Yours faithfuly.
10/10 - Xuất sắc
Liren
Đi cùng gia đình
30/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient location, nice staff, comfortable beds, good food.
Liren
Lưu trú 2 đêm vào Tháng 3, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 01/04/2024
Dear Liren,Thank you for choosing Sheraton Grand Taipei Hotel for your recent stay, and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your experience with us and that our convenient location, friendly staff, comfortable beds, and delicious food met your expectations.Ensuring our guests have a pleasant and memorable stay is our top priority, and we're thrilled that we were able to provide you with a positive experience.We look forward to welcoming you back to Sheraton Grand Taipei Hotel in the future. If there's anything else we can do to enhance your next stay, please feel free to reach out to us.Yours sincerely.
8/10 - Tốt
Hoi Sang
Đi cùng bạn đồng hành
21/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A convenient location. Well trained staff. Courteous services.
Hoi Sang
Lưu trú 2 đêm vào Tháng 3, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 21/03/2024
Dear Hoi Sang,Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Grand Taipei Hotel. We are thrilled to hear that you found our location to be convenient and that our staff provided you with courteous and well service.At Sheraton Grand Taipei, we strive to create memorable experiences for all our guests, and it's gratifying to know that we succeeded in making your stay enjoyable. Your kind words will be shared with our team, as they serve as motivation for us to continue delivering exceptional service.Should your travels bring you back to Taipei, we would be honored to welcome you back for another wonderful stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Wish you have a pleasant day.
6/10 - Được
Masayoshi
Khách đi công tác
09/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
8階でしたが、窓から見える景色が古いマンションのみで全く良くなかったです。
Masayoshi
Lưu trú 6 đêm vào Tháng 3, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 11/03/2024
Dear Masayoshi,Thank you for choosing to stay at Sheraton Grand Taipei Hotel and for sharing your feedback with us.We regret to hear that you found the view from your room unsatisfactory. We understand that a pleasant view can greatly enhance the overall experience of your stay.Please know that we take your comments seriously and will do our best to address this concern. Your feedback helps us improve, and we appreciate your honesty.If there are any other aspects of your stay you would like to discuss or if there's anything else we can do to make your stay more enjoyable, please feel free to let us know.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more satisfying experience.Wish you have a pleasant day.
8/10 - Tốt
Warren
Khách đi công tác
17/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Old
Hotels a bit old
Weird smells in my room
Gym equipment 20 years old
Warren
Lưu trú 2 đêm vào Tháng 2, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 17/02/2024
Dear Warren,Thank you for choosing to stay at Sheraton Grand Taipei Hotel and for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent visit.We are sorry to hear that you found the hotel to be old and encountered some unusual smells in your room. Please rest assured that we take your comments seriously, and we will work diligently to address these issues to ensure a more comfortable and pleasant stay for our guests in the future.Regarding the gym equipment, we appreciate your feedback and understand the importance of having modern and well-maintained facilities for our guests' fitness needs. Rest assured that we will review the condition of our gym equipment and take appropriate action to update and improve as needed.Your satisfaction is of utmost importance to us, and we value your input as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay that meets your expectations.Once again thank you for staying at Sheraton Grand Taipei Hotel, and we hope to have the opportunity to serve you in the future.Wish you have a pleasant day.
8/10 - Tốt
Yumiko
14/02/2024
Thích: Sạch sẽ
Yumiko
Lưu trú 2 đêm vào Tháng 2, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 20/03/2024
Dear Yumiko,Thank you for taking the time to give good rating to Sheraton Grand Taipei Hotel. We greatly appreciate your positive feedback!It's wonderful to hear that you had a pleasant experience during your stay with us. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations.Should you have any additional feedback or if there's anything further we can assist you with, please feel free to reach out to us. We look forward to the opportunity of welcoming you back to Sheraton Grand Taipei Hotel in the future.Yours sincerely.
8/10 - Tốt
HUNG-TING
Đi cùng gia đình
13/02/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
飯店地下停車場的電梯和停車空間不符合五星級飯店的水準
HUNG-TING
Lưu trú 1 đêm vào Tháng 2, 2024
8/10 - Tốt
Seiichi
Đi cùng gia đình
12/02/2024
good
Seiichi
Lưu trú 3 đêm vào Tháng 2, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 15/02/2024
Dear Seiichi,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience during your stay at Sheraton Grand Taipei Hotel.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to enhance your future visits or if you have any specific preferences, please don't hesitate to let us know.We look forward to welcoming you back for another memorable stay with us.Best regards,
10/10 - Xuất sắc
CHANGJUN
Đi cùng gia đình
29/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
CHANGJUN
Lưu trú 3 đêm vào Tháng 12, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 29/01/2024
Dear CHANGJUN,Thank you immensely for awarding Sheraton Grand Taipei Hotel with a perfect rating! Your generous feedback truly warms our hearts and motivates us to continue delivering exceptional service.We're delighted to learn that your experience with us surpassed your expectations. Providing unparalleled hospitality and ensuring our guests feel pampered and comfortable are our top priorities. Your acknowledgment of our efforts is deeply appreciated.Should your travels bring you back to Taipei, it would be our utmost pleasure to welcome you once again to Sheraton Grand Taipei Hotel. Until then, we wish you safe travels and unforgettable experiences wherever you go.Warmest regards,
10/10 - Xuất sắc
Mahmut Ayberk
Khách đi công tác
18/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Mahmut Ayberk
Lưu trú 1 đêm vào Tháng 1, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 18/01/2024
Dear Mahmut Ayberk,Thank you for choosing Sheraton Grand Taipei Hotel and giving us a perfect rating! We're thrilled to know that your stay met your expectations, and your satisfaction is our top priority.Your positive feedback inspires us to continue providing exceptional service and creating memorable experiences for all our guests.We appreciate your trust in Sheraton Grand Taipei Hotel, and we look forward to the pleasure of welcoming you back in the near future. If there's anything you need or if you have any special requests for your next visit, please feel free to let us know.Thank you once again for your kind words and perfect rating. Safe travels, and we hope to see you again soon!Warm regards,
10/10 - Xuất sắc
Mahmut Ayberk
Khách đi công tác
17/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Mahmut Ayberk
Lưu trú 4 đêm vào Tháng 1, 2024
Sheraton Grand Taipei Hotel Team trả lời vào 18/01/2024
Dear Mahmut Ayberk,Thank you for choosing Sheraton Grand Taipei Hotel for your stay, and for taking your time to give us a perfect rating! We are delighted to hear that you had an excellent experience with us.Your perfect rating is truly appreciated, and it motivates our team to continue providing top-notch service and ensuring a memorable stay for our guests.If you have any specific feedback or highlights from your stay that you would like to share, we would love to hear more. Your input helps us continuously enhance our offerings.We look forward to the pleasure of welcoming you back in the future soon. Thank you once again for your glowing review!Best regards,
10/10 - Xuất sắc
Aiko
Đi cùng gia đình và trẻ nhỏ
07/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sheraton Grand Taipei Hotel Team trả lời vào 09/01/2024
Dear yuki,Thank you for sharing your positive experience at Sheraton Grand Taipei Hotel. We're thrilled that you enjoyed your stay.Our team works hard to provide excellent service, and your kind words will be shared with them. We can't wait to welcome you back in the future. If there's anything specific you liked or if you have additional feedback, please feel free to share. Your insights help us improve our guest experience.Thanks again for choosing Sheraton Grand Taipei Hotel. We appreciate your support and look forward to hosting you again soon.Yours faithfully,
8/10 - Tốt
Hidekazu
03/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hidekazu
Lưu trú 2 đêm vào Tháng 12, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 09/01/2024
Dear Hidekazu,Thank you for choosing Sheraton Grand Taipei Hotel for your recent stay, and for taking the time to provide us with your feedback. We are delighted to learn that your experience was positive overall, and we appreciate the good rating to us.Your satisfaction is our top priority, and we would love to hear more about your stay. If there are specific areas where we can improve and earn that elusive fifth star for your next visit, please don't hesitate to share your insights with us.We are committed to providing exceptional service, and your feedback is invaluable in helping us achieve that goal. Once again, thank you for choosing Sheraton Grand Taipei Hotel, and we look forward to the pleasure of hosting you again in the future.Warm regards,
10/10 - Xuất sắc
Laura, Simpsonville
Đi cùng gia đình
31/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location next to MRT blue line
Breakfast buffet amazing with numerous options for both eastern & western style cuisines
Super clean & quiet
Will stay here again
Laura
Lưu trú 7 đêm vào Tháng 12, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 02/01/2024
Dear Laura,Thank you for taking the time to share your wonderful feedback regarding your recent stay at Sheraton Grand Taipei Hotel. We are thrilled to hear that you enjoyed our great location, conveniently situated next to the MRT station. It's delightful to know that our breakfast buffet, offering a variety of options for both Eastern and Western cuisines, left a positive impression on you.We take pride in maintaining a high standard of cleanliness and providing a quiet environment for our guests, and we're glad to hear that this contributed to your overall satisfaction. Your kind words motivate us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back on your next visit to Taipei. If there's anything specific you enjoyed or anything we can improve upon, please feel free to share your thoughts. Wish you have a pleasant day.
10/10 - Xuất sắc
Chi Man Cliff
Đi cùng gia đình
31/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
非常近捷運站,職員非常有禮貌及細心,房間寬敞及整潔,早餐質素不錯,是一間很值得推薦的酒店。
Chi Man Cliff
Lưu trú 3 đêm vào Tháng 12, 2023
台北喜來登大飯店 團隊 trả lời vào 02/01/2024
親愛的Chi Man Cliff 您好,感謝您分享您在台北喜來登大飯店的寶貴經驗。我們非常高興得知您對我們的地理位置、服務品質以及房間狀況都感到滿意。我們一直以來致力於提供優質的住宿體驗,而您的正面回饋讓我們感到非常鼓舞。我們的團隊一直努力確保每位客人都能感受到禮貌且細心的服務,並且保持房間的整潔和寬敞。您的讚美對我們而言是最大的肯定,我們將繼續努力提供更出色的服務。再次感謝您的推薦,期待未來有機會再次為您提供愉快的入住體驗。如果有任何其他需要或建議,請隨時與我們聯繫。祝您擁有美好的一天!
10/10 - Xuất sắc
jihun
31/12/2023
jihun
Lưu trú 3 đêm vào Tháng 12, 2023
10/10 - Xuất sắc
Khách đã xác thực
Đi cùng gia đình
27/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice stay at Sheraton with my family with kids
Convenient location, friendly staff, suitable for pple with infant and toddler
Khách đã xác thực
Lưu trú 6 đêm vào Tháng 12, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 28/12/2023
Dear valued guest,Thank you so much for taking the time to share your feedback about your recent stay at Sheraton Grand Taipei Hotel. We're thrilled to hear that you found our location convenient and our staff friendly. It's great to know that our hotel is suitable for family traveller, as we strive to create a welcoming and comfortable environment for all of our guests.We truly appreciate your positive comments and are delighted that you had a pleasant experience with us. If there's anything specific that stood out to you or if you have any suggestions for improvement, we would love to hear more about your stay.We look forward to welcoming you back to Sheraton Grand Taipei Hotel in the future. Safe travels!Yours sincerely,
10/10 - Xuất sắc
Suk Kuen Pat
26/12/2023
Suk Kuen Pat
Lưu trú 4 đêm vào Tháng 12, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 16/01/2024
Dear Suk Kuen Pat,Thank you for taking the time to rate your experience at Sheraton Grand Taipei Hotel with a perfect rating! We greatly appreciate your positive feedback.We're thrilled to learn that your stay met or exceeded your expectations, and that you found everything to your satisfaction. Our team strives to provide exceptional service and a comfortable environment for our guests, and it's rewarding to know that we succeeded during your visit.Your support is truly valued, and we hope to have the pleasure of welcoming you back to Sheraton Grand Taipei Hotel for another outstanding stay. If any areas where we can further enhance your experience in the future, please feel free to share your thoughts.Thank you for choosing Sheraton Grand Taipei Hotel.Best regards,
6/10 - Được
Kuan Long
Đi cùng gia đình
25/12/2023
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Falsely advertising a two twin beds room for 3 adults. Hotel asked for extra to accommodate the 3rd person upon check in. Glad that Expedia responded quickly and promised to cover the extra cost.
Kuan Long
Lưu trú 3 đêm vào Tháng 12, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 28/12/2023
Dear Kuan Long,Thank you for taking time to share your experience at Sheraton Grand Taipei Hotel. We apologize for any inconvenience during your stay regarding the room for three adults. Our main goal is to offer a smooth and enjoyable stay, and we regret any miscommunication about the room type and charges.We take your feedback seriously and are investigating to prevent such issues in the future. We're glad Expedia quickly covered the extra cost, and we appreciate your understanding. If you have more to share or discuss, please contact our guest relations team.We value your feedback and hope to welcome you back for a better experience at Sheraton Grand Taipei Hotel.Best regards,
8/10 - Tốt
Doris
Đi cùng gia đình
23/12/2023
Thích: Tiện nghi, dịch vụ
Doris
Lưu trú 5 đêm vào Tháng 12, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 25/12/2023
Dear Doris,Greetings from Sheraton Grand Taipei Hotel, thank you for taking the time to share your feedback with us. We appreciate your input and are delighted to hear that you had a positive experience overall.Your good rating indicates that you had a satisfying stay, and we're pleased to have met your expectations. We value your perspective, and if there are specific aspects you'd like to highlight or areas where we can improve, we would love to hear more.Your satisfaction is important to us, and we strive to provide excellent service. If there's anything you'd like to share to make your future stays even more enjoyable, please feel free to let us know.We look forward to the pleasure of welcoming you back to Sheraton Grand Taipei Hotel in the future.Yours faithfully,
10/10 - Xuất sắc
Chung-En
20/12/2023
Chung-En
Lưu trú 2 đêm vào Tháng 12, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 22/12/2023
Dear Chung-En,Thanks a lot for sharing your thoughts and giving us a perfect rating! We're thrilled to know you had a fantastic time at Sheraton Grand Taipei Hotel.Our team works hard to make guest stay special, and it's great to hear that we succeeded for you. We'll pass on your positive comments to our staff—it really motivates us.We appreciate your support and hope to welcome you back to Sheraton Grand Taipei Hotel. We're always looking to improve and exceed expectations.Safe travels, and we can't wait to host you again!Have a good vacation!
10/10 - Xuất sắc
Edward
Đi cùng gia đình và trẻ nhỏ
18/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Edward
Lưu trú 3 đêm vào Tháng 12, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 19/12/2023
Dear Edward,Thank you for choosing Sheraton Grand Taipei Hotel and for taking your time to share good rating with us! Our team is dedicated to excellent service, and your positive feedback inspires us to maintain Sheraton's high hospitality standards.We look forward to welcoming you back in the future. If there's anything you particularly enjoyed or suggestions to share, we'd love to hear more.Thanks again for choosing Sheraton Grand Taipei Hotel.Wish you have a pleasant day!
8/10 - Tốt
Man Yi Terry
Đi cùng gia đình
05/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
親愛的Man Yi Terry您好,非常感謝您選擇在您的生日之旅中入住台北喜來登大飯店。我們很高興得知您對我們酒店的服務感到滿意。很開心我們能有機會為您送上蛋糕,為您的生日添上溫馨的氛圍。我們的酒店地理位置的確很方便,靠近捷運善道寺站出口,讓您能夠輕鬆享受周邊的景點和購物。同時,感謝您分享在中庭享用兩人自助早餐的美好體驗,我們的團隊致力於提供美味的台灣小吃。關於泳池和健身中心,我們感謝您的意見。您的回饋對我們改進和提升服務水平非常寶貴,我們會納入考慮,以確保未來的住宿體驗更加滿意。如果您有任何其他的建議或需求,請隨時告訴我們。我們期待在未來再次為您提供一個愉快的入住體驗。再次感謝您的入住,祝您度過一個美好的生日!最誠摯的問候,
10/10 - Xuất sắc
Gustavo
Khách đi công tác
04/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel. The restaurant is a little overpriced.
Gustavo
Lưu trú 3 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Team trả lời vào 06/12/2023
Dear Gustavo,Thank you for choosing Sheraton Grand Taipei Hotel and sharing your feedback. We're thrilled you enjoyed your stay.We value your review on restaurant pricing. We strive to balance value and quality, and your input matters. Your comments will be considered as we improve our offerings.If you have specific feedback or suggestions for improvement, please share. Your opinion is important, and we hope to welcome you back for another positive experience.Thanks again for choosing Sheraton Grand Taipei Hotel.Yours sincerely,
6/10 - Được
Hisahito
03/12/2023
Hisahito
Lưu trú 2 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Hotel Team trả lời vào 25/12/2023
Dear Hisahito,Thank you for staying at Sheraton Grand Taipei Hotel and sharing your feedback with us. We appreciate your input in helping us enhance our services.We're pleased to know you had an overall positive experience. However, we noticed the not perfect rating, suggesting some areas may not have met your expectations. We'd like to understand more about your feedback to enhance our services.Your satisfaction is vital to us, and we're dedicated to delivering excellent service. Please share any additional details or concerns so we can improve our guest experience.We hope to welcome you back in the future for an even better stay. Thank you for choosing Sheraton Grand Taipei Hotel.Warm regards,
8/10 - Tốt
Ejner Krogh
25/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Business hotel as it should be
Ejner Krogh
Lưu trú 6 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Team trả lời vào 18/12/2023
Dear Ejner Krogh,Greetings from Sheraton Grand Taipei Hotel. Thank you for taking the time to share your experience with us! We are delighted to hear that your experience at out hotel met your expectations for a business hotel. Our team is dedicated to providing impeccable service and ensuring a comfortable stay for all our guests.Your positive feedback serves as a great encouragement for us to continue delivering exceptional hospitality. Should your travels bring you back to Taipei, we look forward to the opportunity to welcome you again and provide another memorable stay.Safe travels, and thank you for choosing Sheraton Grand Taipei Hotel!Best regards,
10/10 - Xuất sắc
CHENGEN
Đi cùng gia đình và trẻ nhỏ
25/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staffs
CHENGEN
Lưu trú 5 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 27/11/2023
Dear CHENGEN,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you experienced very friendly service from our staff during your stay at Sheraton Grand Taipei Hotel. It's our goal to create a welcoming and positive atmosphere for our guests, and we're delighted that our team members made a memorable impression on you.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Safe travels, and we look forward to hosting you again soon!Yours Sincerely,
4/10 - Kém
Kazuaki
21/11/2023
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
設備のメンテナンスが不十分
トラブル時の対応が遅すぎる
Kazuaki
Lưu trú 3 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 21/11/2023
Dear Kazuaki,Greetings from Sheraton Grand Taipei Hotel, and thank you for taking the time to share your feedback regarding your recent stay. We genuinely appreciate your comments as they provide valuable insights into areas where we can improve.We apologize for any inconvenience you experienced with equipment maintenance and the perceived slow response to problems. Our commitment is to ensure a comfortable and enjoyable stay for all our guests, and it is disheartening to learn that we fell short of your expectations in these aspects.Rest assured, we take your feedback seriously, and we will investigate the issues you raised to address them promptly. Your observations are crucial in helping us enhance our services, and we appreciate your patience as we work to make the necessary improvements.We hope to have the opportunity to welcome you back in the future, allowing us the chance to provide you with a more positive and seamless experience.Warm regards,
10/10 - Xuất sắc
Ema
19/11/2023
Thích: Nhân viên & dịch vụ
Ema
Lưu trú 1 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 20/11/2023
Dear Ema,Thank you for choosing Sheraton Grand Taipei Hotel and for taking the time to leave us a stellar rating! Your positive feedback is truly appreciated, and we're delighted to know that we met or exceeded your expectations.We look forward to the pleasure of welcoming you back to Sheraton Grand Taipei Hotel for another exceptional stay in the future.Warm regards,
10/10 - Xuất sắc
Alyssa
Đi cùng gia đình
18/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great service and staff. Surprised room did not have a bidet but not an issue.
Alyssa
Lưu trú 3 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 20/11/2023
Dear Alyssa,Greetings from Sheraton Grand Taipei Hotel. Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the great service and experienced our dedicated staff during your stay at our hotel.Your comments are valuable to us, and we appreciate your understanding regarding the absence of a bidet in your room. While we do not have bidets as a standard feature, we take note of your preference and will certainly consider it for future enhancements.If there's anything else you need or if you have any specific preferences for your next visit, please feel free to let us know. We strive to make each guest's stay comfortable and memorable.We look forward to welcoming you back to Sheraton Taipei in the future.Best regards,
10/10 - Xuất sắc
ATSUKO
10/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ATSUKO
Lưu trú 2 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 13/11/2023
Dear ATSUKO,Thank you for taking the time to leave us a wonderful rating! We are absolutely thrilled to hear about your positive experience at Sheraton Grand Taipei Hotel. Your feedback is incredibly valuable to us and serves as a source of motivation for our team to continue delivering exceptional service and creating memorable stays for our guests. We are delighted that you enjoyed your time with us.Thank you once again for your kind words and for choosing us for your stay.Warm regards,
10/10 - Xuất sắc
MISA
Đi theo nhóm
07/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフの方の対応がとても良かったです
MISA
Lưu trú 3 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 08/11/2023
Dear MISA,Greetings from Sheraton Grand Taipei Hotel and thank you for your valuable feedback.We are delighted to hear that you had a positive experience with the staff! Excellent customer service can truly enhance one's overall experience. We will continue to work hard to provide our customers with the best quality of service and look forward to welcoming you back in the future!Yours sincerely,
8/10 - Tốt
Duc Ngan
07/11/2023
Duc Ngan
Lưu trú 4 đêm vào Tháng 10, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 09/11/2023
Dear Duc Ngan,Thank you for taking the time and for giving Sheraton Grand Taipei Hotel an good rating. We appreciate your honest evaluation of your experience at our hotel.We are committed to continuously enhancing our services to ensure that every guest has a memorable and comfortable stay.Once again, thank you for choosing Sheraton Grand Taipei Hotel, and we hope to have the opportunity to welcome you back in the future, striving to make your next stay even better.Warm regards,
8/10 - Tốt
CHOONSHIK
03/11/2023
Thích: Sạch sẽ, nhân viên & dịch vụ
CHOONSHIK
Lưu trú 1 đêm vào Tháng 11, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 06/11/2023
Dear CHOONSHIK,Greetings from Sheraton Grand Taipei Hotel.We want to thank you for your rating for staying with us.Our goal is to give our guests great experiences, and your feedback helps us do that. We take your comments seriously and use them to motivate us to improve our services for your next visit.If you have more to share or suggestions, please don't hesitate to get in touch. We look forward to serving you again and giving you a better experience in the future.Thank you for choosing our hotel, and we hope to see you again soon.Best regards,
10/10 - Xuất sắc
Karen, Tomiya City
23/10/2023
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sheraton Grand Taipei Online Marketing trả lời vào 01/11/2023
Dear Karen,Greetings from Sheraton Grand Taipei Hotel.Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience during your stay. Our team takes great pride in maintaining a clean and well-equipped environment for our guests, and we're thrilled to hear that you found the room's atmosphere luxurious and enjoyable. We're also glad you liked our breakfast buffet and that our location near Taipei Station was convenient for you. We look forward to welcoming you back for another great stay in the future!Yours faithfully,
8/10 - Tốt
Ratko
Khách đi công tác
20/10/2023
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ratko
Lưu trú 3 đêm vào Tháng 10, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 24/10/2023
Dear Ratko,Thank you very much for choosing to stay at Sheraton Grand Taipei Hotel. We are delighted to hear that you have given us a good. We have always been committed to providing excellent service and amenities to ensure you have a pleasant stay.We sincerely appreciate your support and feedback, as your rating is of great importance to us. Once again, thank you for choosing Taipei Sheraton, and we look forward to providing you with outstanding service again.Wishing you a wonderful day!Sincerely,
10/10 - Xuất sắc
Steven
17/10/2023
Steven
Lưu trú 2 đêm vào Tháng 10, 2023
Sheraton Grand Taipei Online Marketing trả lời vào 19/10/2023
Dear Steven,We wanted to take a moment to express our heartfelt thanks for your fantastic rating of your recent stay at Sheraton Grand Taipei Hotel.Your feedback is truly the best reward for our hard work and dedication to providing exceptional guest experiences. We are delighted to hear that you had a wonderful time with us and that our team could meet your expectations.Once again, thank you for choosing Sheraton. We can't wait to welcome you back for another remarkable stay in the future. Your satisfaction is our top priority.Warm regards,