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"Customer service stood out for me. I booked a certain room and initially didn’t get it. The lady at reception (didn’t get her name but she worked 1st Nov) ran around the hotel to sort out the room for me straight away. Room was super clean, quiet and stylish. Had the peaceful weekend I was looking for! "

"Staff were brilliant, friendly & efficient. Lovely fire in the lounge was fab after a days walking "

"Really nice place and run by a lovely couple "

"Lovely hosts...lovely place"

"Everything was really good. Highly recommend this hotel."

"Lovely rooms, great food and good beer! Wish we could have stayed longer."

"Superb place with a great ambience. Room was lovely and breakfast was great. "

"Excellent spot and good value for money. The room was excellent with a beautiful en suite and it was dog friendly. The staff was excellent and super helpful."

"Lovely place not much bannister for disabled people"

"Very friendly and clean. Accommodation first class with attention to detail and the food was excellent and of high quality Would willingly recommend to anyone"

"Fantastic hotel right in the middle of Penrith, which is a lovely town. Hotel has parking, which is really useful as it was hard to come by in the town itself when I was there. Special thank you to Petra at reception and the housekeeping team. I had accidentally left a piece of jewellery in my room at checkout. The piece of jewellery in question is very valuable, especially for sentimental reasons. The housekeeping colleague had taken it down to reception for safe keeping, but Petra had gone the...

"I had a very welcoming stay at this guest house, service was excellent, can’t thank enough Mark and his missis, very helpful and friendly people. Thank you very much, I would recommend it to anyone, and I would also stay there again. "

"When we arrived we discovered we’d been upgraded to the character room - it was spotless - the gent who checked us in was polite and helpful - bed comfy - room amenities were good and cooked breakfast was 5* - proper Cumberland sausage and great bacon and egg! "

"Comfortable "