Sân vườn

Nhận xét về DoubleTree by Hilton Oxford Belfry

4 out of 5
DoubleTree by Hilton Oxford Belfry
Milton Common, Nr, Thame, England

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 425/1002 nhận xét" "
Đánh giá 8 - Tốt. 366/1002 nhận xét" "
Đánh giá 6 - Được. 109/1002 nhận xét" "
Đánh giá 4 - Kém. 54/1002 nhận xét" "
Đánh giá 2 - Tồi. 48/1002 nhận xét" "

8,8/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Tim

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Better signage would be good - was walking for ages to find room and met other confused guests on the way! Would stay here again - good atmosphere.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

John, Loretto

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 1 đêm vào Tháng 5, 2024
Nicola trả lời vào 10/05/2024
Dear John, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - Tốt

Victoria

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel itself was nice, staff are really helpful however we were disappointed that there was no in-room dining despite the website advertising this as well as the information channel on the TV in our room. There are no shops or restaurants within walking distance so if you don’t have a car you will have to eat at the hotel restaurant. That said we found a lovely farm shop which opens on a Saturday which was a 15 min walk.
Lưu trú 1 đêm vào Tháng 5, 2024
Nicola trả lời vào 10/05/2024
Dear Victoria, I'm sorry to hear that you were disappointed by the lack of in room dining during your stay with us. Your comments will be shared with the team and I appriciate you bringing your feedback to my attention. Thank you for taking the time to review our hotel and I do hope your will consider staying with us again in the future. Kind regards,Nicola and the Team.

8/10 - Tốt

Jim

Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

Tracey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Nicola trả lời vào 26/04/2024
Dear Tracey, Thanks for taking the time to share your review, I am delighted to see that you enjoyed your stay. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Holly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and well kept hotel. Beds very comfortable. Lovely walk in shower in bathroom. Very convenient for Le Manoir Aux Quat’Saisons, which is only a 5 minute drive away.
Lưu trú 1 đêm vào Tháng 4, 2024
Nicola trả lời vào 22/04/2024
Dear Holly, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read that you found your room comfortable and our location convenient for your travel plans. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

john

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
professional and friendly staff and great food
Lưu trú 2 đêm vào Tháng 4, 2024
Nicola trả lời vào 17/04/2024
Dear John, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. It is lovely to read that you found the staff so attentive and the food to your liking. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

James

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient to Heathrow after visiting the southwest.
Lưu trú 1 đêm vào Tháng 3, 2024
Nicola trả lời vào 03/04/2024
Dear James, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found our location connivant for your travel plans. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

2/10 - Tồi

Jinbong

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was inconvenient that hotel check-in was at 4pm, and we were shocked that our hotel room wasn't ready when we arrived at 4:30pm. I was asked to wait 5-10 minutes, but after waiting for over 20 minutes, I left my baggage behind as I had a busy meeting outside.I stayed at several hotels in various cities in Southeast Asia last month, but this was my first time experiencing such an extremely uncomfortable hotel. The employees weren't very sorry and were unfriendly. The hotel cost was not cheap at all. I also asked the reception to make the bed in our room, but I was really annoyed and angry when I saw that they didn't do it when we returned to the room. I was so tired that I just asked for a change of towels. Lastly, finding a hotel room is as inconvenient for travelers like us who came from the US with large and heavy luggage.
Lưu trú 2 đêm vào Tháng 3, 2024
Nicola trả lời vào 25/03/2024
Dear Jlnbong, I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. I would like to personally thank you for your patience with your delay in checking in to your room and I am genuinely sorry your stay was impacted by this. Thank you for taking the time to review our hotel and please also be assured that your comments have been shared with the housekeeping team.I do hope you will consider staying with us again in the future and allowing us the opportunity to restore your faith in our hotel.Kind regards,Nicola and the Team.

8/10 - Tốt

Catherine

Lưu trú 2 đêm vào Tháng 2, 2024
Nicola trả lời vào 15/03/2024
Dear Catherine, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

6/10 - Được

Claire

Lưu trú 2 đêm vào Tháng 2, 2024
Nicola trả lời vào 23/02/2024
Dear Claire, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team as we continually work to improve our overall guest experiance. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Sue

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely place as a base for going into Oxford and Bicester Village.
Lưu trú 2 đêm vào Tháng 2, 2024
Nicola trả lời vào 23/02/2024
Dear Sue, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am happy to read you found our location convenient for your travel plans. The team are always on hand to assist guests with what our surrounding attractions to visit. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team,

6/10 - Được

Richard

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 2, 2024
Nicola trả lời vào 23/02/2024
Dear Richard, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Pat

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Friendly and welcoming
Great location for different areas. Hotel was friendly and welcoming. Swimming pool was good. Although at this time of year the seating outside looked good but not for February. Restaurant offered a wide range of food. Buffet breakfast was well stocked up.
Lưu trú 1 đêm vào Tháng 2, 2024
Nicola trả lời vào 23/02/2024
Dear Pat, It is great to hear that you enjoyed your stay at The Oxford Belfry. I am delighted to read you found the facilities to your liking and received a positive dining experiance with us. Thank you for taking the time to review our hotel; we hope you will come back and enjoy sitting in the courtyards with us soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Jai

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Nicola trả lời vào 14/02/2024
Dear Jai, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Cheryl

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Nicola trả lời vào 14/02/2024
Dear Cheryl, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel. We are looking forward to welcoming you back to visit us again soon!.Kind regards,Nicola and the Team.

8/10 - Tốt

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lovely hotel for a countryside escape
Booked as a late birthday trip for my boyfriend and it was well worth it! Warm cookies on arrival, free access to the gym, pool, sauna and steam room. The grounds were also lovely. Only downsides were the radiator not working in our room (the staff did offer to move us, but we were exhaused so opted not to) and only the bins being emptied when the staff came to clean
Lưu trú 2 đêm vào Tháng 2, 2024
Nicola trả lời vào 14/02/2024
Dear Traveler, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found our grounds to your liking and spent some time relaxing in the facilities. Your comments will help us as we continually work to improve and I would like to personally apologize that you experienced issues with the heating during your stay. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - Tốt

Ali

Lưu trú 1 đêm vào Tháng 2, 2024
Nicola trả lời vào 14/02/2024
Dear Ali, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel and we hope you will come back and see us again soon!.Kind regards,Nicola and the Team

8/10 - Tốt

Edward

Lưu trú 1 đêm vào Tháng 2, 2024
Nicola trả lời vào 14/02/2024
Dear Edward,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

4/10 - Kém

Julia

Lưu trú 1 đêm vào Tháng 2, 2024
Nicola trả lời vào 14/02/2024
Dear Julia, I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

6/10 - Được

Douglas

Khách đi công tác
Không thích: Nhân viên & dịch vụ
Very Disappointed Stay.
Service regarding the restaurant was very poor, waited best part of an hour for my food, only for it to be served to someone else. Bar staff under pressure due to faulty tills and receipt machines acting up. Received flea bites on my second nights stay so I checked out early.
Lưu trú 3 đêm vào Tháng 1, 2024
Nicola trả lời vào 02/02/2024
Dear Douglas,I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. I would like to personally thank you for your patience whilst we navigated through a system error and I am genuinely sorry your stay was impacted by this. Please again be assured we have followed up your allegation of bites following your stay and are satisfied there is no evidence of fleas from our rooms. Thank you for taking the time to review our hotel and I do hope you allow us the opportunity to restore your faith in our hotel in the future. Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Julie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved this hotel. Had a few issues on check in but staff were amazing and upgraded us. Highly recommended. Would definitely go again.
Lưu trú 2 đêm vào Tháng 1, 2024
Nicola trả lời vào 02/02/2024
Dear Julie, It is great to hear that you enjoyed your stay with us at The Oxford Belfry and I would like to personally thank you for your patience at check in. I am so happy to read the team responded to your feedback during your visit and upgraded your bedroom for you, Thank you for taking the time to review our hotel. We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Martyn

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Brilliant!
Fantastic service, facilities and food! The warm chocolate cookie on arrival was the stuff of dreams after a 2 hour car journey!
Lưu trú 1 đêm vào Tháng 1, 2024
Nicola trả lời vào 02/02/2024
Dear Martyn,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found the service attentive and experienced good food at our hotel. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

6/10 - Được

martine

Lưu trú 1 đêm vào Tháng 1, 2024
Nicola trả lời vào 02/02/2024
Dear Martine, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team as we continually work to improve. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

6/10 - Được

Gareth

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very dissapointed overall, shower gel empty, spoke to reception late afternoon, not refilled until the next afternoon after again reporting it in the morning. Next day bed was not made found it as we left it, had to ask for towels as only one left for 2 people. Next day bin not emptied and twa cups not cleaned, again not enough towels, had to collect at reception so house keeping was poor. The bar £15 for a double gin??? A bottle is £30, £12 for a large glass of wine and this is with Hilton Honours, really not impressed at all. Breakfast was good and thats the best bit. Overall not impressed at all. Staff were ok but got fed up with apologies, just provide the service Hilton used to be known for
Lưu trú 4 đêm vào Tháng 1, 2024
Nicola trả lời vào 24/01/2024
Dear Gareth,I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. Your comments in regard to housekeeping will be shared with the team as we continually work to improve and I would like to personally thank you for bringing your observations to my attention. We have looked into our bar prices and we are commentative for our local area, thank you for taking the time to review our hotel and I do hope you will consider staying with us again in the future. Kind regards,Nicola and the Team.

8/10 - Tốt

Tsz Yu

Lưu trú 2 đêm vào Tháng 1, 2024
Nicola trả lời vào 24/01/2024
Dear Tsz, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Alexandru

Lưu trú 1 đêm vào Tháng 1, 2024
Nicola trả lời vào 17/01/2024
Dear Alexandru, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Sonya

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
All round good!
Lovely staff amd greeting, clean hotel and pool, comfortable quiet room
Lưu trú 1 đêm vào Tháng 1, 2024
Nicola trả lời vào 15/01/2024
Dear Sonya, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. It is lovely to read that you experienced an attentive check in and spent some time relaxing in the facilities. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - Tốt

Matthew

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 1 đêm vào Tháng 1, 2024
Nicola trả lời vào 15/01/2024
Dear Matthew, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team. We hope you will come back and visit us again.Kind regards,Nicola and the Team.

8/10 - Tốt

Claire

Lưu trú 1 đêm vào Tháng 1, 2024
Nicola trả lời vào 15/01/2024
Dear Claire,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Andrew

Lưu trú 1 đêm vào Tháng 12, 2023
Nicola trả lời vào 15/01/2024
Dear Andrew, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

stuart

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was newly decorated to a high standard. The bedroom were warm. They did put the heating on unlike other hotels. Lovely pool and breakfast. The only minor thing is the lack of directional signage around the hotel. At various corridor junctions and coming out of the lift there is no / or lack of signage to navigate. But it's no big deal at all.
Lưu trú 1 đêm vào Tháng 12, 2023
Nicola trả lời vào 15/01/2024
Dear Stuart, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found your room to your liking and enjoyed some time relaxing in the facilities. Thank you for taking the time to review our hotel and please be reassured your feedback will be shared with the team. We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Roger

Lưu trú 1 đêm vào Tháng 12, 2023
Nicola trả lời vào 02/02/2024
Dear Roger, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel. We hope you will come back and visit us again soon!Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Sian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
10/10 would recommend
Lovely food, comfortable bed
Lưu trú 3 đêm vào Tháng 12, 2023
Nicola trả lời vào 15/01/2024
Dear Sian, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. I am delighted to read you found the food to your liking and the room comfortable. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - Tốt

Andrea

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 12, 2023
Nicola trả lời vào 31/12/2023
Dear Andrea, Thanks for taking the time to share your review. Please be assured that your scores are shared with the team as we continually work to improve.We hope you will come back and visit us again.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Craig

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay and service. I’ll certainly go back again.
Lưu trú 1 đêm vào Tháng 12, 2023
Nicola trả lời vào 31/12/2023
Dear Craig, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we look forward to welcoming you back again soon!.Kind regards,Nicola and the Team.

2/10 - Tồi

Ollie

Lưu trú 1 đêm vào Tháng 12, 2023
Nicola trả lời vào 31/12/2023
Dear Ollie, I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

4/10 - Kém

Marcelle

Lưu trú 1 đêm vào Tháng 12, 2023
Nicola trả lời vào 15/01/2024
Dear Marcelle, I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

6/10 - Được

nisha

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Housekeeping should dleiver milk snd sugar when reuqested Check in time took over 20 mins Rooms were too far We wheeled our luggage staff shortages
Lưu trú 1 đêm vào Tháng 12, 2023
Nicola trả lời vào 18/12/2023
Dear Nisha, I'm sorry to hear that you were disappointed with your room amenities during your stay with us. Please be reassured your comments will be shared with the team and I would like to personally thank you for your patience at check in. Thank you for taking the time to review our hotel and I do hope you will consider staying with us again. Kind regards,Nicola and the Team.

6/10 - Được

Paul

Lưu trú 1 đêm vào Tháng 12, 2023
Nicola trả lời vào 18/12/2023
Dear Paul, Thanks for taking the time to share your review. Your scores are shared with the team as we work to improve and we do hope you will come back and visit us again.Kind regards,Nicola and the Team.

8/10 - Tốt

Stuart

Lưu trú 2 đêm vào Tháng 12, 2023
GM trả lời vào 13/12/2023
Dear Stuart , It is great to see your four start review pleased you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Adam Davie General Manager

10/10 - Xuất sắc

James

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very enjoyable stay. Very comfortable room. Service really good service throughout the hotel. Lovely touch to receive a warm complimentary cookie when checking in! Food was very nice and a wide choice. Bar prices very expensive.
Lưu trú 1 đêm vào Tháng 12, 2023
GM trả lời vào 13/12/2023
Dear James It is great to hear that you enjoyed your stay with us at The Oxford BelfryPleased to see you enjoyed the double tree cookie and service levels well received . Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Adam Davie General Manager

4/10 - Kém

Timothy

Lưu trú 3 đêm vào Tháng 11, 2023
Nicola trả lời vào 18/12/2023
Dear Timothy, I'm sorry to read that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

6/10 - Được

Ajay

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Pros: Good size room with lovely shower; very reasonably priced; quiet. Cons: Several dining options were unavailable 😕 Had to send back cocktails
Lưu trú 1 đêm vào Tháng 11, 2023
Nicola trả lời vào 18/12/2023
Dear Ajay, I'm sorry to hear that you experienced a reduced menu during your recent stay with us and I would like to personally thank you for your patience. I appriciate you taking the time to review our hotel and please be assured that your comments in regard to the cocktails have been shared with the team.I am happy to read you found your room to your liking and I do hope you will come back and visit us again soon. Kind regards,Nicola and the Team.

4/10 - Kém

Bal

Lưu trú 1 đêm vào Tháng 11, 2023
Nicola trả lời vào 27/11/2023
Dear Bal,I'm sorry to hear that you were disappointed by your stay with us. Thank you for taking the time to review our hotel and please be assured that your scores have been shared with the team.Kind regards,Nicola and the Team.

2/10 - Tồi

Maruf

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Worst doubletree I’ve been to
Honestly probably the worst hotel I’ve been to. I have been to many doubletree hotels, I travel quite a lot and stay in different places. This is supposed to be a 4 star hotel? To begin with out window was broken so we could hear all the noises from the motorway. Breakfast was mediocre, cold and lots of dirty plates. Many staff around but all too busy staring at each other instead of helping. Also, when we asked for some room service - unfortunately they don’t do that. On top of that we kindly asked to get our rooms cleaned, they just used to the old bedsheets and placed it back like we can’t notice that. Shampoo and shower gel never got refilled. Also, no AC in the rooms, is this a 4 star hotel. Honestly, I feel the the session management at Hilton should look into this hotel, I’m not trying to make you look bad. For future references and too keep more customers, these stuff must be fixed. Been to many Hilton hotels around the world and this was the worst. As a Hilton honors member I expect a bit more.
Lưu trú 3 đêm vào Tháng 11, 2023
Nicola trả lời vào 20/11/2023
Dear Maruf, I'm sorry to hear that you were disappointed by your stay with us and please be reassured we take your feedback incredibly seriously. Your comments in regard to your room will be reported to the maintenance team and I would like to personally thank you for bringing your feedback to my attention.At Double Tree by Hilton we are continually working hard to improve and we sincerely appriciate your patience with housekeeping. Thank you for taking the time to review our hotel and please be assured that your observations of breakfast have been shared with the team.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Neil

Lưu trú 1 đêm vào Tháng 11, 2023
Nicola trả lời vào 17/11/2023
Dear Neil, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - Tốt

mahesh

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Nicola trả lời vào 31/10/2023
Dear Mahesh,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review your compliments will be shared.We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

10/10 - Xuất sắc

Marianne

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 10, 2023
Nicola trả lời vào 31/10/2023
Dear Marianne,It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel!We hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.

8/10 - Tốt

Janice

Lưu trú 1 đêm vào Tháng 10, 2023
Nicola trả lời vào 31/10/2023
Dear Janice, It is great to hear that you enjoyed your stay with us at The Oxford Belfry. Thank you for taking the time to review our hotel; we hope you will come back and visit us again soon!.Kind regards,Nicola and the Team.