Khách sạn gần Sân golf Ocean tại Hokuala tại Lihue

"Dear Sir/Madam, I hope you are doing well. I want to inquire about a refund for my reservation. My original arrival date was June 17; however, my flight was delayed, and I was unable to arrive or check in that night. As a result, I did not stay at the hotel on June 17 and only stayed for one night afterward. Would it be possible to receive a refund or credit for the night I was unable to use due to the flight delay? I would greatly appreciate your consideration. Thank you very much for your...

"Descent place to stay with all basic amenities. Staff were very helpful"

"My family loves this place. This year was our fifth time visiting and we love staying at the Banyan Harbor. This place is so clean, laundry is convenient. AC in every room. Love this place, 💯 recommended 👌"

"This place was pretty nice . I enjoyed my stay ."

"Booked this resort for our honeymoon and was blown away from the quality of the rooms, resort, and amenities! Loved having the ability to use the pool and beautiful beach with amazing restaurant options so close nearby. The free airport shuttle service was very nice to have and we were give hospitality access with full showers until our late departure flight. We would 100% come back again!!"

"The baseboards in the room are disgusting and don't appear to have ever been cleaned near the seating area in the room. When we purchased the room we were not told the site was undergoing major renovations. We booked this hotel due to having laundry on-site, and ended up having to spend about 30 dollars in doing laundry outside the hotel plus drive time and wait time. When we first got to the hotel the restaurant had a diverse and amazing menu, the next day the menu got changed and the only...

"Such nice front desk help! All of them were so sweet! Love the location with being able to go north and south and near the airport. Also loved being next to Lava Lava. We have stayed here off and on and would stay again."

"First room smelled horrible…front desk clerk sprayed the room…still horrible! I continued to complain, finally next day we were moved to another room. The property is well maintained and the remainder of our stay was nice but I felt we should have been offered a different room immediately after we complained about the smell in the first room, not the next day after complaining again."

"Buffet breakfast is very good. The room was a nice size and comfortable. Staff was friendly and helpful."

"Everything was good."

"The location is definitely the highlight for this resort. Perfectly situated in front of the beach, with a view of the ocean from basically anywhere in the resort. The beach itself is not for swimming as it’s short and rocky, but there are plenty of good options at walking distance. The resort itself is OK, adequate for the price but not exceptional. Room amenities are limited also in the “premium” rooms. Nice pool, although in the late afternoon, which would otherwise be the best time for...

"Great room, clean and comfortable-good location Easy walk to beach and pathways Food, market walking distance- same parking lot No water pressure for shower but you can fix it with a new facet AC in living room but No AC in bedroom"

"Excellent hotel for Hawaii vacation. Truly the best hotel on Kauai!"

"The staff was very friendly and helpful. They let us check out beach towels, boogie boards, and beach chairs for free. The view from the room overlooking the beach and palm trees was super. The location was centrally located for going either direction on the island. The problem was that homeless were prevalent around the area. Most the best food in the area was from food trucks, which was fine most of the time. They definitely need a new bed. I felt like I was sleeping on the side of the hill...

"An absolutely beautiful resort, with all the amenities and staff attention one can ask for while on vacation. Our villa was amazing! Everything was clean, plenty of towels and robes for the family, washer and dryer if needed, supplies for cooking, and a view that never disappoints!"

"There's simply no reason to spend the money to stay here. There are many comparable hotels in Po'ipu or elsewhere on Kaua'i. It's the kind of place that's designed to extract every last dollar from you and provide only mediocrity in return. The coffee was particularly bad. The place was also not that clean and in a state of disrepair. The hot tub frequently had a dirty film on the surface of the water or large clumps of hair. The steps down the the beach were broken, and instead of promptly...

"all was excellent as noted with t he exception of checkin. our room was not ready and it would have been more excellent customer service to have been 0ffered a bit of compensation."

"Check in process needs improved. Room should have been ready at 3 but it wasn't. So after 4 I asked again and they were able to put us in a different room (same type) that was ready. I'm not sure why they didn't do this in the first place. Also, right at prime check in time between 3-4 pm, 2 out of the 3 front desk workers left/went on break leaving Grace alone. This happened on both check in day and check out day which are the only two times I went to the front desk. She kept a smile among the...