Search Hotels Near The Shops at Mission Viejo, Mission Viejo

"Ants and blood on sheets of room, had to push for a new room and then received little to no apology for the whole situation."

"I had a wonderful experience in my 2 night stay. The located is perfect for a quick and direct drive to Laguna Beach. The concierge was very friendly and helpful. The room was a good size, clean, and my favorite part: has a refrigerator and microwave so that I could eat my leftovers from local restaurants. I also loved the complimentary breakfast every morning! I had scrambled eggs, sausages, potatoes with so many other choices like cereal, waffles, pancakes, muffins and more! It was quiet (I never heard anyone running down hallways or any traffic from nearby roads) from my room. I would definitely stay there again. "

"I absolutely hated my time here. The staff was incredibly rude, the manager lady would keep asking when I am checking out every few hours when I saw her. At some point it was rude and intentional as if she’s asking me to get out. She also immediately clowned me in front of a male guest the minute I tried to check in. The property had so many noise issues. The elevator kept beeping. The road had down kind of issue so when cars drove if the freeway it’s so loud. I had to buy earplugs. The fire alarm battery is dying in the room so it would flash alll night. It said when I booked breakfast was included and when I got here it was not. I needed to leave the hotel, I could not stand being here. Also the thermostat temperature does not change the room temperature. There was also 4 cop cars on the property investigating something. I do not recommend staying here. The staff was horrible"

"Had 2 other occupants in room close to ours starting and running their diesel vehicles all hours of the night. Talked to management to be moved. Said I would have to check out in the morning and see if a room opened up later. We stuck it out. Stayed in a different hotel last week which was much nicer and quieter and also more reasonable."

"We didn't partake in the breakfast. Room had jacuzzi (good) standup balcony no great view, separate sitting area with tv, desk, small sink, fridge and microwave along with coffee maker "

"There was maintenance going on in the hallway. Room was clean and well-maintained. AC and blackout blinds were good."

"Had a great stay "

"They do not do house keeping everyday. Additionally, they do not stock up supplies. There was no sponge for washing the dishes and we noticed some insects in bathroom and pillows"

"Photos of the facilities were misleading; The property is old and worn. The unit didn’t feel clean when we checked in and didn’t get any better. Amenities were not regularly replaced. The sheets were stained with blue ink and never changed. Disappointing!"