この度は、ウェスティンホテル東京にご宿泊頂き誠にありがとうございます。またお忙しい時間の中、ご意見を頂き心よりお礼申し上げます。この度のご滞在にて、シャワーの排水の臭いに関してまして不快な思いとご迷惑をお掛けすることとなり、誠に申し訳ございませんでした。快適なご滞在を提供することが出来ず、心よりお詫び申し上げます。早急にハウスキーピング内で共有し、排水溝の臭いの点検や消臭方法についての改善に取り組んで参ります。他に何かお気付きの点がございましたら、ご教示いただけますと幸甚に存じます。今後ともお客様のご意見を大切に、安心して快適にお過ごしいただけるよう努力して参る所存でございます。引き続きウェスティンホテル東京にご愛顧を賜り、またのご来館を心よりお待ち申し上げております。

Dear Motoyuki,Thank you for taking the time to share your review with us. We regret your stay with us fell short of your expectations and if there's anything that we could improve to make your experience more enjoyable please do not hesitate to reach out to our team.We look forward to the opportunity to welcome you back again to regain your confidence with us.

Dear Yuno,Thank you for your kind feedback and we are glad to learn you've enjoyed your stay with us. We look forward to welcoming your return very soon.

Dear HaThank you for your kind feedback and we are glad to learn you've enjoyed your stay with us. We look forward to welcoming your return very soon.

Dear Terri,Thank you for your kind feedback and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Dear In Won,Thank you for taking the time to share your review with us. We hope you have an enjoyable time staying at The Westin Tokyo and if there's anything that we could improve to make your experience more enjoyable please do not hesitate to reach out to our team.

Dear Shitoshi,Thank you for your kind feedback and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Kei様、 高い評価をいただき誠にありがとうございます。 この度の宿泊では、ご満足いただける滞在を提供することが出来ましたことを大変うれしく思います。 お客様にお寛ぎいただける場所となるべく努力して参りますので、今後ともウェスティンホテル東京にご愛顧をいただけますよう、心よりお願い申し上げます。

Dear JUN HOE,Thank you for your kind feedback and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Dear Heidi,Thank you for your kind feedback and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Dear mary,Thank you for your kind feedback and we are glad to learn you've had a great stay and also enjoyed the neighborhood in Ebisu. We look forward to welcoming your return very soon.

Dear choongwon,Thank you for your review and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Dear Rajiv,Thank you for your kind feedback and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Dear Ai,Thank you for your feedback and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Dear Victoria F,Thank you for your amazing review and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Dear kunio, Thank you for taking the time to review and if there is anything we could do to make your next stay more enjoyable please do not hesitate to let us know. We look forward to welcoming your return very soon.

Dear Masahiro,Thank you for your review and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

jun様、 高い評価をいただき誠にありがとうございます。 この度の宿泊では、ご満足いただける滞在を提供することが出来ましたことを大変うれしく思います。 お客様にお寛ぎいただける場所となるべく努力して参りますので、今後ともウェスティンホテル東京にご愛顧をいただけますよう、心よりお願い申し上げます。

Dear TAKUYA,Thank you for your review and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Dear Kikuko,Thank you for your review and we are glad to learn you've had a great stay with us. We will also share your feedback regarding the Club Lounge arrangement with our respective team for review and we very much look forward to welcoming your return very soon.

Dear Chikage, Thank you for taking the time to review and if there is anything we could do to make your next stay more enjoyable please do not hesitate to let us know. We look forward to welcoming your return very soon.

Dear HIDEYUKI,hank you for your review and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Dear Pemmulu Anandakumaresan,Thank you for your review and we are glad to learn you've had a great stay with us. We look forward to welcoming your return very soon.

Takashi様、 高い評価をいただき誠にありがとうございます。 この度の宿泊では、ご満足いただける滞在を提供することが出来ましたことを大変うれしく思います。 お客様にお寛ぎいただける場所となるべく努力して参りますので、今後ともウェスティンホテル東京にご愛顧をいただけますよう、心よりお願い申し上げます。

Dear Akiko,Thank you for your review and we are glad to learn your stay was wonderful. We look forward to welcoming your return very soon.

Dear Dai-Jen,Thank you for your review and we are glad to learn your stay was wonderful. We look forward to welcoming your return very soon.

Dear TAKUYA, Thank you for your review and we are glad to learn your stay was wonderful. We look forward to welcoming your return very soon.

Dear YUMA,Thank you for your review and we are glad to learn your stay was wonderful. We look forward to welcoming your return very soon.

KAMEI様、 高い評価をいただき誠にありがとうございます。 この度の宿泊では、ご満足いただける滞在を提供することが出来ましたことを大変うれしく思います。 お客様にお寛ぎいただける場所となるべく努力して参りますので、今後ともウェスティンホテル東京にご愛顧をいただけますよう、心よりお願い申し上げます。

Dear Guest, Thank you for your review and we are glad to learn your stay was wonderful. We look forward to welcoming your return very soon.

Dear Miyako, Thank you for your review and we are glad to learn your stay was wonderful. We look forward to welcoming your return very soon.

tetsuya様、 高い評価をいただき誠にありがとうございます。 この度の宿泊では、ご満足いただける滞在を提供することが出来ましたことを大変うれしく思います。 お客様にお寛ぎいただける場所となるべく努力して参りますので、今後ともウェスティンホテル東京にご愛顧をいただけますよう、心よりお願い申し上げます。