Khách sạn Upton-by-Chester

"Conveniently Friendly Excellence"

"We had a lovely time, just a few things that slightly dampened the experience. Need black out blinds in the family room as the light was streaming through until late and with the heat as well the children couldn't get to sleep until it went dark. The gastro pub food l would give a miss in future, very bland, dry and of poor quality but high prices. We would 100% come back though."

"The counter, breakfast staff were helpful and pleasant. What I did not like and should have made a fuss about was the evening meal. The fries were over cooked and hard. The onion rings had been cremated, dark brown and burnt. I left half the meal as it was disgusting. I thought then and hoped the morning breakfast wasn’t going to be the same. Luckily it was excellent, must have a different chef for evening and breakfast meals."

"Accommodation is fine. Breakfast menu is a selection of fried, unhealthy or coated in butter. Needs to be better to compete with other local providers"

"Check in was a bit antiquated. Paper and pen in the 21st century. Also 2 reception desks but with unequal queues. Bend linen a bit starchy, and of course they all use that industrial cleaner from sketchleys which smells terrible The towels smelt terrible as well It really should be that the linen and towels are cleaned with a domestic soap powder like aerial or bold, or with a conditioner like comfort so that customers get the wow factor of the room smelling like home rather than a hospital."

"We stayed in an Executive run which was well maintained and spacious if a little dated. Bathroom had been updated but corners had been cut like an old siding on the bath. Air con worked well and the room was quiet overnight. Breakfast wasn’t great. Limited choices and the eggs were terrible both scrambled and fried, but it was only £10 each. It was good value for money overall and convenient for a stroll into town to catch the shuttle bus to Llangollen Pavilion. Would imagine it gets very...

"C"

"Enjoyed our stay with nice facilities and restaurant and lovely location"

"Lovely location, great staff, Oak Room was really nice!"

"Lovely stay at this hotel. Only downside was the queue when checking in and lack of options to buy a bottle of cold water when I got back on Saturday night."

"Usual fabulous treatment from the staff. There is no aircon so it was horribly warm on Thursday evening in the attic rooms"

"Probably the most welcoming and best hotel service I've ever had. Will definitely stay again."

"EXcellent,5 star hotel come pub and restaurant.Thoroughly clean throughout,excellent choice of real ales, excellent varied menu,ultra clean super king bedroom,overlooking the Dee marshes,and nice views over to Wales!Our favourite place to stay locally,just an hour travel from Merseyside area.a.Well be back soon!"

"Good facilities and really good size room. There were no spare pillows in the room (I don't want to have to ask), no toilet brush in the rest room which is fine if maid service makes a good job of cleaning the toilet; which they didn't. Beginning of mould in shower could have done with a deep clean in bathroom.No air conditioning in rooms really isn't good enough in this day and age. Also used for corporate clients/company retreats/training and they seemed a bit rowdy, need to actively manage...

"Wonderful breakfast buffet."

"Room was a bit small but very comfortable. Dinner was top quality both in preparation and presentation. Staff were well trained polite friendly and efficient Breakfast had a wide choice and was well presented"

"The rooms were really clean, and the staff was amazing. They were helpful and attentive to anything that I needed. The food, oh my, the food - so, so good. Over the course of a week, I had the fish & chips, the burger, a chicken Caesar salad, and multiple variations of the eggs Benedict. The location is great, providing lots of opportunities to explore and walk around. Thanks, Hartford Hall!"

"We were unable to sleep in the room due to the fact it was too hot and had no air con, so we had to leave. If a hotel does not have air con it needs to be made clearer when making the booking, especially y in the summer time."