2/10 - Tồi
Matthew
08/08/2025
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property is a nightmare. The a/c is centrally controlled by staff and they refused to lower it, they would say they would and nothing would happen, I have a medical condition that requires my body to stay cool and when we told the staff that the ac needs to be set lower because of it, they told me they’d rather we leave because “we don’t want someone with a medical condition staying here.” Was there response. When we asked for a manager we were denied and told to come back in the am, at the time we were told to return they denied us access to the manager again and gave nothing but attitude. We reported this hotel to the Italian medical board also to the ECC and local magistrates. This place is a scam that will take your money and offer nothing In return. The bathroom sink was broken, the ac non existent, cheers to being told this is how Europe is, just because my wife and I prefer English doesn’t mean we don’t understand the language and the disrespect of talking trash in a different language, I am 2 generation immigrant and my family has deep roots in Italy this is not typical in Europe as they said, this was a terrible experience with a terrible staff and even poorer management
Matthew
Lưu trú 1 đêm vào Tháng 8, 2025