Khách sạn Wailua House Lots , Kapaa

"I always go to this hotel right after I arrive in Kauai. It’s a wonderful place to drop your luggage and sleep. It’s not fancy, but it’s clean."

"Great location"

"Room was kept clean and towels well provided. We requested a change in room upgrade because the Superior King was too small and time worn. The aircon unit was really loud but we managed to sleep through it because we were always exhausted at the end of the day. But the positive things about this place made up for the downside of this property. The staff were all nice/friendly and quickly responded to our requests. They offer a good continental free breakfast and let you borrow beach towels. ...

"The location was great right on the beach"

"Excellent customer service, great cottages excellent views what more could you ask for"

"The room is ran down and not very clean. missing tiles broken slider door broken closet. No rack for Hanging wet clothing."

"Beautiful place! Staff was friendly!"

"My family and I really enjoyed ourselves at ISO. Safe was really nice and the hotel had a beautiful pool area with plenty of space to lay out and relax. We will definitely stay here again."

"For a four star hotel... the pool in particular was run down. There are traffic cones around the pool deck, spots where the tiles in the pool are chipped, and the handrail into the hot tub is wobbly. On the bright side, the bed was super comfy, and I enjoyed doing the yoga on the beach that is included in the resort fee."

"The Sheraton had an amazing staff. Everyone was very welcoming and helpful with any questions we had. We had a spacious room with a full ocean view. The balconies aren’t very large, so if you’re the person by the wall you’ll only get a pool view. There are two washers and dryers on site, only one of each works and they’re on different floors. They have bikes to rent which is a great option to explore the town. Please make sure you’re comfortable with your bike before leaving the resort. "

"Overall for a local resident the staff fill my needs. However, the room was dirty and even after I requested a clean the cleaning crew still didn't did the issue I had found. There was someone's dark hair still I. The bathroom and shower and they didn't clean it after I had requested a room clean. Told me the cleaning was not really any good. Sad experience"

"La propiedad cuenta con muy buenas areas comunes, es mi segunda vez aqui y la experiencia siempre ha sido genial, un lugar tranquilo, cerca de tiendas y transporte publico, vias principales, restaurantes, mi mejor opcion siempre!! "

"Splendid! Cannot wait to return!"

"Staff was great. Our AC was not working on a hot July!! They did come and replace it the next day. Responsive. Our ceiling leaked when someone showered. They came to check right away but needs more research to resolve."

"Other than the service being extremely slow at lava on poipu every way truly amazing"

"Clean room"

"Staff was so nice and helpful. Happy to talk about our plans and answer questions. The kitchen has everything we needed to cook good meals."

"Great condos, pool is huge and fun for the kids. The resort does not have a direct beach access (need to walk to the Sheraton- 5mins). The on-site restaurant is ok for breakfast and lunch. Overall nice place."

"Hard to go wrong in Hawaii. Staff was a hit & a miss."