Khách sạn West Heath

"The restaurant's staff in the Mansion House were very helpful, especially the tall lady in Head scarf, she smiles and listen to request and made it happen"

"it was excellent"

"Had a lovely stay the staff are so nice and helpful. Beds are very comfortable and the food is great. Was so nice being somewhere that caters for gluten free with no problems. This is our second stay here and we will definitely be back."

"Only thing I would suggest is that the rooms have a mini fridge"

"The lodge is very convenient for Newbury or Reading as you can hop on the train at the racecourse station."

"Spa facilities were great, but room we stayed in was full of cobwebs and the toilet rim was in need of a thorough clean"

"The fact I didn't stay there would love to know how to get my refund please"

"They don’t serve breakfast anymore, which was a huge let-down. Also, no A/C or fans during the heat-wave was insane."

"Clean rooms, excellent service 👌"

"All the staff that we came in contact with, reception, bar and restaurant were really nice and couldn't have been more helpful with a special mention for Vincent in reception who made us feel really welcome. Also the young lady who greeted us at breakfast was lovely and nothing was to much trouble but unfortunately we didn't get her name. We usually stay here two or three times a year and look forward to continuing our breaks away with you."

"Ideally situated for Burghclere Castle.Amenities in the room was more than adequate with all the extras such as hair dryer, iron ironing board for those staying more than overnight.Extras in the room water tea coffee and chocolate biscuits etc all the extra touches.Quality bed linen and towels. The newly appointed owners are in the process of upgrading and decorating the rooms. Ours was comfortable, warm and plenty of hot water. Both food and drinks selection was fresh and varied They sold a...

"We stayed one night in a 4th floor room in the Hepburn annexe. The room was tidy but by no means immaculate, having a few marks of wear and tear here and there. It was also uncomfortably warm, not benefiting from any air conditioning although a desk fan was provided. As it was a top floor room it possibly suffered worse from the suns rays on the buildings flat roof. It has been an exceptionally warm summer in the UK at over 30 degrees C for several days. The breakfast was fine, of similar...

"Not a good choice with this price!"

"The room was spacious with a big bathroom, and access to a shared living room was an extra bonus. All of the staff were really friendly and the breakfast was great."

"Great spot. Lovely staff. Excellent food."

"Great hotel, shame about food prices and options"

"Due to hot weather I asked if we could move to a lower floor room for our 2nd night ( they had provide 1 fan that was already in the room and 2nd one which I asked for but room was like an oven ..) The staff were fantastic and found a room within a few minutes on a lower floor and cooler .. Thank you to the staff"

"I didn’t realise upon booking that the hotel has no A/C throughout, my room was 27 degrees, woke up at 2 am due to it being red hot and went and sat near reception as it was around 10 deg lower than the room, there was a free standing fan in the room which looked like it had done a few rounds with Mike Tyson, then just to top it off the fridge didn’t work at all, and when we reported it nothing was done. For £180 for 2 people for 1 night I could have stayed somewhere with a/c, a swimming pool &...

"Very comfortable and friendly"

"Great hotel."