Khách sạn West Ilsley

"The room was very clean and the staff was lovely"

"Staff were all very friendly and attentive. Room was lovely and very good value for money. Hotel pool area needs an update but good for the kids. Bathroom in room needs a really good clean - grime around bath/shower. Shower had barely any power. The complimentary toiletries were not replinished when we arrived, which is very disappointing and a lack of attention to detail. "

"This was a lovely hotel and we had a great stay. We received a very warm welcome on arrival and also a welcome gift which was very well received. The room was great, a good size, clean and well maintained. The grounds were gorgeous. The Manor House is beautiful. The golf course was good and well maintained. The food was good, we had a nice breakfast and paid for lunch in the bar. The hotel has multiple games including table tennis, table football, pool and arcade games, space invaders,...

"Excellent room, good restaurant, great location and delightful setting. Tons of parking, staff very helpful."

"We are regular visitors to the hotel. It's always so clean and the staff are friendly. The food is lovely too!"

"Great location, free parking and easy walk up to the small town centre and surrounding countryside. Staff were very helpful. Nice old property but a little dull sometimes and lacked character. Clean though. There were issues with water pressure, effecting showers etc. this was explained on arrival, so was not a surprise. Breakfast was unexciting and just ‘okay’ with overcooked scrambled eggs, dry bacon and a pot of beans that was more juice than beans. A comfortable stay despite the quibbles."

"Excellent food, comfortable rooms"

"Motel is beautifully designed and diner offers great food options. Staff were very friendly and helpful. The only criticism that we have, is the room was not cleaned to a high standard after initial arrival ( on arrival the room was spotless ). The days following there were multiple signs that the room had not been cleaned properly. However, I would stay again. "

"The consistency of room service standard was not there. One day my room was cleaned well, i had 4 bottles of water i had 4 biscuits for each of us staying in the room. The next day i had no bottles of water, no biscuits, the two extra beds were not made. I was very disappointed upon entering our room after a long day out. "

"Great location "

"Sadly now Holiday Inn needs to Dona proper refurb The room was ok, but is tired Needs bringing up to date Staff very helpful though "

"Nice village put with good parking a nice clean room"

"Breakfast service was slow as only one member of staff covering service. More staff to support would improve the situation."

"A few more coffee, tea and sugar sachets would be nice and perhaps a note to say where they can be found (it took me a while to discover that there was a drawer under the kettle stand)."

"Very good overall. . Like a lot of hotels, the food is good but overpriced. The location and view of the river from some rooms is fabulous. Staff are friendly and try their best for you. Unfortunately I booked last minute in order to get a peaceful night’s sleep and the fire alarm woke the whole hotel at 3am. Great that it worked, but there was no fire! Water had leaked into the sensors somehow (the weather was windy and wet that night) so after we all trooped out of our rooms in pyjamas and...

"An excellent option for a quick overnighter while travelling up or down the country. Room was clean and beds comfortable. The bar / restaurant area looked perfectly clean and tidy, although we didn't use it. It is next door to themsim sevices building with multiple eating / snack purchaing ptions too. The services also has electric fast charge points a short walk from reception. Staff that we saw were warm and friendly. "

"Breakfast was Luke warm / not much bread left for toast as I assumed that most items were consumed by an overnight coach tour party staying overnight with earlyish departure. One staff member on duty probably having to cover for restaurant In the room which was ok the only problem was when you empty the wash basin the waste water came up the bath plug hole"

"."

"All fine"