Khách sạn gần Tòa thị chính West Springfield tại West Springfield

"Our room was clean and comfortable but we had several issues with the bathroom. Saturday morning we reported that the toilet seat was loose, the bathroom sink was not draining and that the shower doors would not stay shut. We were told it would be taken care of by the time we returned. The toilet seat was fastened but nothing else was addressed. No room service with fresh towels, coffee pod refills or tissues since there were only 2 in the box. I mentioned the remaining 2 issues at...

"The staff are helpful sans polite. This is a solid four star hotel. Don’t be a cheap mook, book today."

"Our room was upstairs on the 2nd floor. My mom is 90 there was no elevator for her. That was brutal. There was something being built near parking area which looked unfinished. We had a balcony view which looked onto the parking area. There’s a hospital across the street and during the night we heard very loud helicopter noise overhead. I had requested no dairy for breakfast and my omelette had cheese in it. My sisters room was on the first floor which was next to the breakfast/eating area. She...

"The rooms were quiet (not including outside noise of the city), Beds were comfortable and clean. Hotel staff were pleasant and helpful. The hotel met our needs for a long weekend stay."

"Lovely hotel! I love the style & decor from top to bottom. Self parking is great! The rooms were so cozy & stylish! I will be back!"

"Had a nice evening . Thank you.."

"The breakfast could have had more simple choices like scrambled eggs with nothing added to them (allergies) and also the milk was warm out of the caraffe."

"The staff was extremely friendly and the room was very clean."

"For me entering a hotel a have welcoming staff it’s essential. It a great feeling to be greeted and answered all questions. I was amazed that the ladies at the front desk both speak Spanish. Isha explained everything with so much patience and then our room was excellent. Looked like a small apartment with mini kitchen and even a dishwasher. Breakfast was included and to my surprise it was a complete breakfast. Large variety of waffles, eggs and bacon, oatmeal with all the fixings, yogurt, cereal...

"Room needs better cleaning"

"The hotel was clean, the rooms were comfortable. The staff was very friendly. We didn’t make it to the pool. The buffet was actually great but the pub was disappointing. They had a set menu with very limited options. It would be nice to have more options than just sandwiches."

"Great location. Walkable to activities and food. We were able to work and listen to music right next door. The staff was helpful and friendly. The rooms were clean and well equipped."

"My first experience at this particular hotel and I loved it."

"Todo muy limpio, la comida bien, la atención bien, la habitaciones y áreas muy limpias, la piscina limpia pero un poco fría el agua."

"Staff was very helpful and the room was very clean. However, somehow the toilet seat was either not fitted correctly or it just was a bad fit - terrible experience"

"The breakfast was disgusting! We’ve stayed at numerous Homewood Suites and this by far was the worst breakfast"

"Nice hotel. I would stay again ."

"Lovely updated property. Small pool and had issues with the AC in the gym but the lovely staff, nice breakfast and clean updated amenities made up for it. I would return."

"Room was ok , staff was great but very outdated and needs to be cleaned up and renovated. Water stains on the roof from leak."