Search Hotels Near West Wickham Leisure Centre, London

"We stayed in a double room, assuming would still be similar to hotel quality even though A&O took over from Hilton. The check-in process was a nightmare, queues were long and understaffed. The room itself was completely lacking in any facilities: pillows were useless and collapses as soon as you put your head on (so ended up being flat), there were no extra pillows / bedding in cupboard, no phone to call reception to ask for anything, no iron (even though old iron holder from Hilton days), no safe, extremely noisy bathroom fan and all round was pretty cold / lacking in insulation in the bathroom. Would not stay again."

"We really loved the location and view .. they upgraded my room aswell .. highly recommend this hotel "

"Told me I could check in early then made me wait 3 hours. Rooms had no towels or toiletries when I arrived. There was also a “mistake” and the lifts were frozen at 11pm at night. Had to walk 20 flights of stairs or wait (again). Not ideal when it’s late and all I want is to sleep. Also the showers were stone cold for a day or 2. Rooms were clean. Staff were nice. But probably wouldn’t book again. "

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"Great room, excellent staff especially the guys in the cocktail bar. Brilliant location for central London"

"Excellent value for money in the area. I stay here every visit ."

"Great stay"

"Someone came into my bedroom in the middle of the night. They knocked twice and immediately entered at around 6am. Then again at 10am someone knocked twice, didn't wait and then entered my room as I was getting changed. I sat up for hours terrified and i'd recently been reading about the woman who was sexually assaulted by a hotel staff member at a TravelLodge and it was just so scary. I was sitting there at 6.30am thinking about my arrival to the hotel and how the receptionist had announced my room number loudly. I remember thinking it was odd and I was super paranoid. The next morning I spoke to reception who didn't seem too phased. I wrote a complaint and RIU have replied with a half apology and offered me 500 RIU points. They also said they checked CCTV and my account was accurate but then didn't explain why their staff were trying to enter my room in the early hours of the morning. I paid over £150 for a room, I slept a few hours and I was scared for my safety. Thanks RIU."

"Very tired decor, wallpaper peeling of the walls in places, stained bed linen, the kettle was still full from the last guest and contained black stuff which put me off using it. bathroom was tiny but fine, for £170 I think its very steep for the state of the place in general, I didn't need or use the breakfast as I had a very early start, but it would be nice to choose a room only option. I wouldn't use again bad value for money"