Khách sạn Willow Springs

"I was surprised that they only provide paper cups in the room, like a motel. When complained, they told me they would send some glass cups, they never did. Very disappointed by their service. The room was very noisy and the hvac did not work well and kind of noisy. I don’t think i will return. They also charge lots of destination fees for nothing. The bed was very soft, no cabinets or drawers in the room."

"Breakfast staff were so friendly and welcoming. Very good food. Couch in room was desperately needing to be replaced tho. Great view and loved having the home away from home feel during a vacation with kitchen separate bedroom"

"Good"

"I’m not sure if the hotel had a lack of staff but I called for towels and never received any, the next day they brought towels shortly after I called again."

"Breakfast was excellent."

"Very clean, staff is helpful, curious & so polite. I will be staying there anytime I visit Chicago. Location is ideal being located right off Michigan Ave.. Best breakfast buffet. Rooftop restaurant was Amazing! 100 stars if I could!"

"Really enjoyed my stay! Clean and close to things!"

"Limited parking, very loud area, could hear other rooms from my room . Checked out early and didn’t get a refund for the other night I didn’t stay"

"Great property with great bathrooms"

"Overall Good Experience"

"Sheets were inside out. And the location is difficult to get to if you are not from there."

"Great stay with all nice places near by . Our bedroom window view was not good because of the crack/plastic wrap damaged creating obstruction in the view outside from the glass window. It should have been clear as you stay there for nice views from your room ."

"Very very nice"

"Great place at a great location."

"Valet parking was easy and worth the extra money to be able to take your car in and out of it a few times during your stay. Hotel room had great views on the 18th floor with tall ceilings. Room was clean and had everything I needed and lots of space. The bathroom barn door style was sticking at one point and maintenance came immediately to fix it. Friendly staff. Comfy beds great location to shopping, river walk, parks, Navy Pier. no complaints. "

"Great"

"Clean, walking distance from hotel to many attractions and free delicious breakfast"

"We returned to this hotel—where we held our wedding—on our anniversary, bringing our daughter along. We had a wonderful time as a family, reminiscing about our memories together."