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Nhận xét về Macdonald Old England Hotel & Spa

4 out of 5
Macdonald Old England Hotel & Spa
23 Church Street, Windermere, England

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 427/1006 nhận xét" "
Đánh giá 8 - Tốt. 335/1006 nhận xét" "
Đánh giá 6 - Được. 150/1006 nhận xét" "
Đánh giá 4 - Kém. 69/1006 nhận xét" "
Đánh giá 2 - Tồi. 25/1006 nhận xét" "

8,8/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Dave

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Alisha

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Booked a deluxe room. The window was a velux window so despite being allocated a lake view, you can’t see this as the window is in the roof.. Thick layer of dust on top of the bed. No amenities other than shower gel in bathroom. Breakfast was rather chaotic. Have to wait for server to seat you at your table which took a while. We ordered drinks which never came. Telephone for room service/ reception didn’t work. As others have mentioned, you would assume that it would be documented that the car park is not actually on site, you have to park on double yellows outside the hotel, run in through the tourists to give your details and pay then drive off site to the car park. £20 a day for parking on top of paying for a deluxe room is poor in my opinion especially when said car park is just gravel. Wi-Fi poor. I think the above shouldn’t be overlooked just because of the location / view.
Lưu trú 2 đêm vào Tháng 5, 2024

8/10 - Tốt

Andrew

Lưu trú 1 đêm vào Tháng 3, 2024

6/10 - Được

Jemmah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Good breakfast but it did get very busy to get a table , I liked the option for table service . The door did not have a secure working lock / latch as it was broken so the door could be easily opened from inside and having a toddler this was quite hard as he opened the door and ran for the stairs a few times so it was hard to relax in the room without putting a chair to the door to secure it . The outdoor lighting would be amazing for summer too at the rear seating area next to the bar . The staff were really nice and professional. Good lift for us having a baby ! Brill that we could use the spa facilities . Fantastic location honestly could not fault the location . Parking was offsite but wasn’t far.
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Ryan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great views and very central
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Linda

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel has a bit of character .Yes it's a bit dated but the rooms are clean and tidy.Breakfast is nice but seems a slow process so expected a bit of a wait.
Lưu trú 1 đêm vào Tháng 4, 2024
Agata, General Manager trả lời vào 28/04/2024
Dear Linda, Thank you for your comments following your recent stay with us. I am pleased to see that you enjoyed your overall stay with us. I am sorry about the breakfast speed but I do hope this will not stop you from choosing our hotel in the future.Kind Regards,Agata

10/10 - Xuất sắc

Fraser

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really good, clean rooms, friendly staff, a view to die for, also really comfortable, it strikes the correct balance between being really homely and having everything you would need in a hotel room in this day and age without feeling outdated or tacky.
Lưu trú 1 đêm vào Tháng 4, 2024
Agata, General Manager trả lời vào 08/04/2024
Dear Fraser, Thank you for your review. I am delighted to see that you enjoyed your stay with us. I do hope we will be able to welcome you again very soon.Kind Regards,Agata

10/10 - Xuất sắc

Lee

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Superb service from start to finish. Excellent facilities…well worth a stay!
Lưu trú 2 đêm vào Tháng 4, 2024
Agata, General Manager trả lời vào 05/04/2024
Dear Lee, Thank you for your review. I am delighted to see that you enjoyed your stay with us and I look forward welcoming you again soon.Kind Regards,Agata

4/10 - Kém

Himanshu

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ
Avoid . Although the location is good.the hotel is poorly maintained , especially the heating system. This is when you go for their best super deluxe room. We were awake till 2 am the first night, as the heating need some fixing and making huge noise all night, The website said free bottolled water, but didn't mention that its 2 complimentary bottle of 330 ml per person, per day. We booked for a coupled massage and it was the worst. The lady who did my wife's massage treatment , had no skill . So total waste of money . I also raised a complain in expedia platform, My holidays have been spoiled completely. Simply waste of money. I paid £1200 for 3 nights.
Lưu trú 3 đêm vào Tháng 3, 2024
Agata, General Manager trả lời vào 05/04/2024
Dear Guest, Thank you for your review. I am sorry to see that your stay was below our usual high standards and I do hope when visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

8/10 - Tốt

Graeme

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Agata, General Manager trả lời vào 04/04/2024
Dear Graeme, Thank you for scoring your recent stay with us. I am glad to see that you enjoyed your overall stay with us and I do hope I will be able to welcome you again soon.Kind Regards,Agata

8/10 - Tốt

Linda

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Disappointed in lack of fridge in the room and the charge of £20 per night for parking Apart from this stay was enjoyable
Lưu trú 2 đêm vào Tháng 3, 2024
Agata, General Manager trả lời vào 01/04/2024
Dear Linda, Thank you for your review. I am pleased to see that you enjoyed your overall stay. I appreciate the comment regarding the car parking. With regards to the fridge we do have some rooms that have fridges please give us a call when you book next time and we will be happy to allocate rooms for you that has a fridge. I do hope we will be able to welcome you again soon.Kind Regards,Agata

6/10 - Được

Dan

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Although clean and quiet, the hotel was very cold. People were putting their coats on during their evening meal. We also had to put towels on the bed over the blankets to get warm and to sleep. The sauna was out of use and the pool was so cold I only put my foot in and gave up so no use of spa facilities for the weekend either. The building itself is in a perfect location, was beautiful and has enormous potential. The food was nice but food service was dire. One guy was great, efficient and very professional despite having to work in faulty towers like conditions. Not only were they very understaffed, food took ages to come and was coming out wrong and to wrong tables. We also paid for 2 nights parking to be told after being out for the day that the car park was now full. This could have been a perfect weekend but the service and temperature really let it down.
Lưu trú 2 đêm vào Tháng 3, 2024
Agata, General Manager trả lời vào 28/03/2024
Dear Dan, Thank you for taking the time to feedback following your recent stay with us. Please accept my apology for the shortfall during your stay with us. Guest feedback is extremely important for us to ensure we improve on the services we provide to our guests. I do hope when visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

8/10 - Tốt

ROBERT

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
The staff are excellent from front desk to cleaning staff - friendly, polite, hard working and helpful. The location is fantastic. It appeared the restaurant was a little understaffed during breakfast and dinner. I did have a few issues during my stay which I feel were addressed by the manager when settling the bill. I have to say though, the pool isn't suitable for families with very young children due to the cool temperature which I think should be noted somewhere.
Lưu trú 2 đêm vào Tháng 3, 2024
Agata, General Manager trả lời vào 28/03/2024
Dear Robert, Thank you for your feedback following your recent stay with us. I am delighted to see that you enjoyed your overall stay with us. Thank you for your comment regarding the pool area this will be passed to Leisure and Spa Manager for review to ensure pool is correct temperature for everyone to enjoy. Thank you again and I hope we will be able to welcome you again soon.Kind Regards,Agata

10/10 - Xuất sắc

Steven

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely place to stay
Lưu trú 1 đêm vào Tháng 3, 2024
Agata, General Manager trả lời vào 26/03/2024
Dear Steven, Thank you for scoring your recent stay with us 5 out of 5. We look forward welcoming you again soon.Kind Regards,Agata

6/10 - Được

Jo

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The car park was located in a difficult to find area and there was nowhere to park outside the hotel to pick up the car park fob. The cost of £20 was excessive considering that the car park was not on site. The drinks in the bar were very over priced and we had to wait quite a while to get served. The menu for the restaurant as advertised on the website was very different to the one on offer, which had a very limited choice of options. There were limited towels in the room and for the price paid, I would have expected a better service. Overall ridiculously overpriced.
Lưu trú 1 đêm vào Tháng 3, 2024
Agata, General Manager trả lời vào 16/03/2024
Dear Jo, Thank you for taking the time for posting your review following your recent stay with us. I am sorry to hear that you did not fully enjoyed your stay with us and I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

6/10 - Được

Yogesh

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked a deluxe room and we were provided with a room that had a skylight and no window we changed the room. We changed the room into considerably smaller one one with a small window at no reduction in the cost. I also informed it was a special weekend as we were celebrating our 40th wedding anniversary and they were not even aware of it. Will think twice before booking a McDonalds hotel in the future.
Lưu trú 2 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 28/02/2024
Dear Yogesh, Thank you for your review following your stay with us. I appriciate your comments regarding the size of the rooms. The team tried to offer you a room with a better window and a view, unfortunately these are smaller as you said, than the rooms with sky light window. We do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay. Kind Regards,Agata

6/10 - Được

Roger

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Great view just very dated rooms
Lưu trú 1 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 22/02/2024
Dear Roger, Thank you for sharing your comments with us, we do hope when visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

8/10 - Tốt

Emma

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 22/02/2024
Dear Emma, Thank you for taking the time to score your recent stay with us. I do hope we will be able to welcome you again soon.Kind Regards,Agata

8/10 - Tốt

Lorraine

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent views and brilliant service
Fabulous room, spotless and great views. Staff very helpful and friendly. Super breakfast with super service. Shame sauna out of service and pool was bit cold.
Lưu trú 3 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 20/02/2024
Dear Lorraine, Thank you for your fantastic review. I am delighted to see that you enjoyed your stay with us. We are sorry about the sauna. I do hope we will be able to welcome you again soon.Kind Regards,Agata

8/10 - Tốt

Peter

Lưu trú 1 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 17/02/2024
Dear Peter, Thank you for taking the time to score your recent stay with us. I am pleased to see that you have enjoyed your overall stay and I do hope we will be able to welcome you again soon,Kind Regards,Agata

10/10 - Xuất sắc

Chris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent location lovely area and room. Spa was excellent too
Lưu trú 1 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 14/02/2024
Dear Chris, Thank you for taking the time to leave us fantastic review following your recent stay with us. I am delighted to see that you had a great stay and I look forward welcoming you back soon.Kind Regards,Agata

8/10 - Tốt

Margaret

Thích: Sạch sẽ, nhân viên & dịch vụ
Couples trip
Our room had an amazing view. However it didnt have an extra large bed as described. It was very cold due to inadequate heating. The staff in all areas were excellent and the room was incredibly clean.
Lưu trú 2 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 13/02/2024
Dear Margaret, Thank you for taking the time to share your feedback with us. I am sorry to hear about the issues you had during your stay with us. Thank you for complementing the team and the views and I do hope to welcome you again soon.Kind Regards,Agata

10/10 - Xuất sắc

Jennifer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 11/02/2024
Dear Jennifer, Thank you for taking the time to review your recent stay with us. I am pleased to see that you scored us 10 out of 10 and I do hope we will be able to welcome you again soon.Kind Regards,Agata

8/10 - Tốt

peter

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Long weekend
We stayed for a long weekend The rooms and hotel are a bit tried and need a bit of refurbishment. The staff were great and the food was amasing. Great breakfast. The location is fantastic We would stay again in the future
Lưu trú 2 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 11/02/2024
Dear Peter, Thank you for taking the time to share your comments with us following your recent stay with us. I am pleased to see that you have enjoyed your overall stay with us and that you will choose our hotel in the future. We look forward welcoming you again soon.Kind Regards,Agata

6/10 - Được

hany

Thích: Sạch sẽ, nhân viên & dịch vụ
Great location and views. Good food. Sauna wasn’t working and pool is on the cool side . Great service Needs updating .
Lưu trú 1 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 11/02/2024
Dear Hany, Thank you for taking the time to share your feedback with us. I am sorry about the sauna we are working on the improvements to have it back in use as soon as possible. I am pleased to see that you enjoyed the location, food and service in the hotel and I do hope when visiting the area again you will choose our hotel for your stay.Kind Regards,Agata

8/10 - Tốt

Lynsay

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ
Weekend away
We booked superior deluxe thinking it would be a bit more spacious but was no different to our friends superior double apart from the cost difference. Dont like the join in the bed at all, so uncomfortable and a proper dent in the middle. We didnt eat here so cant comment on that. The lounge and staff were lovely. The spa was great, nice pool. Great location and parking 2 mins away at a cost of £20 per night which i thought was reasonable.
Lưu trú 2 đêm vào Tháng 2, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear Lynsay, Thank you for sharing your comments following your weekend away. Please be assured all guest feedback is important to us to ensure we continue improving on the services we provide to our guests. I do hope when visiting the area again we will have the opportunity to welcome you to our hotel. Kind Regards,Agata

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Service was great. Food was excellent. Our view from our room was amazing.
Lưu trú 2 đêm vào Tháng 1, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear Guest, Thank you for your 10 out of 10 score following your recent stay with us. I am pleased to see that you enjoyed your stay with us and we look forward welcoming you again soon.Kind Regards,Agata

6/10 - Được

Melanie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Great location
Overall ok. The hotel could do with a little TLC, also the sauna was out of order
Lưu trú 1 đêm vào Tháng 1, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear Melanie, Thank you for your review following your recent stay with us. I am sorry about the issues you had during your stay. I do hope when visiting the lakes again you will give the hotel another chance and choose us for your stay.Kind Regards,Agata

4/10 - Kém

Khách đã xác thực

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Room
The rooms are tired for the price.
Lưu trú 1 đêm vào Tháng 1, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear Guest, Thank you for taking the time to score your recent stay with us. I am sorry to see a score 4 out of 10 but I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

4/10 - Kém

Stuart

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear Stuart, Thank you for scoring your recent stay with us. I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

10/10 - Xuất sắc

Lindsay

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love the style of this hotel. Lots of character and charm . Fantastic lakeside position..recommend paying a bit extra for a lake view ..amazing. Breakfast lovely, nice and hot.
Lưu trú 1 đêm vào Tháng 1, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear Lindsay, Thank you for your fantastic review following your stay with us. I am pleased to see that you enjoyed the stay with us and I do hope we will be able to welcome you again soon for another great stay.Kind Regards,Agata

10/10 - Xuất sắc

William

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear William, Thank you for taking the time to review your recent stay with us and I do hope we will be able to welcome you again soon for another great stay.Kind Regards,Agata

6/10 - Được

Emma

Lưu trú 1 đêm vào Tháng 1, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear Emma, Thank you for scoring your recent stay with us. I do hope when visiting the lakes again we will have the opportunity to welcome you to our hotel for your stay.Kind RegardsAgata

10/10 - Xuất sắc

Lewis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing stay
We had an amazing stay at the hotel, we were welcomed straight away and told everything available services wise & we thoroughly enjoyed our time there, they have a wide range of services, the pool sauna and steam room were very nice and relaxing & we will be staying again for definite!
Lưu trú 1 đêm vào Tháng 1, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear Lewis, Thank you for taking the time to review your recent stay with us. I am pleased to see that you had an 'amazing stay' with us and I look forward welcoming you again soon.Kind Regards,Agata

10/10 - Xuất sắc

NIALL

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel, great staff, swimming pool could be a litle warmer .
Lưu trú 1 đêm vào Tháng 1, 2024
Agata, General Manager trả lời vào 06/02/2024
Dear Niall, Thank you for your 5 out of 5 score following your recent stay. I am pleased to see that you enjoyed your stay with us and I do hope we will be able to welcome you again soon.Kind Regards,Agata

4/10 - Kém

Khách đã xác thực

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Disappointing Suite
A disappointing experience considering the price of the room. We booked a suite, there was a nice view of the lake from one of the windows but not the best of views from the other. The suite had many large cracks in the walls, ceiling and around the window and door- won't let me add photographs. Bathroom was nice with TV over the bath but unfortunately had no signal.
Lưu trú 1 đêm vào Tháng 12, 2023
Agata, General Manager trả lời vào 06/02/2024
Dear Guest, Thank you for taking the time to share your comments following your recent stay with us. I am sorry to see that there were parts of your stay that you did not enjoy but I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

6/10 - Được

Phil

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is in an idyllic location. Unfortunately being there at Christmas they were clearly running on a skeleton staff who were stretched too thin. The food offered was poor at best given the prices being charged.
Lưu trú 1 đêm vào Tháng 12, 2023
Agata, General Manager trả lời vào 06/02/2024
Dear Phil, I am sorry to see that you were disappointed with your recent stay with us. Please be assured that the guest feedback is very important to us. I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

10/10 - Xuất sắc

Laura

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2023
Agata, General Manager trả lời vào 06/02/2024
Dear Laura, Thank you for your 10 out of 10 scoring following your recent stay with us and I do hope we will be able to welcome you again soon.Kind Regards,Agata

6/10 - Được

Sarah, Corona del mar

Lưu trú 2 đêm vào Tháng 12, 2023
Agata, General Manager trả lời vào 06/02/2024
Dear Sarah, Thank you for taking the time to score your recent stay with us and I do hope when visiting the lakes again you will choose our hotel for your stay.Kind Regards,Agata

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Hotel stay
We enjoyed out stay once again, we come a similar time each year. We have however, noticed that its becoming more and more tired and worn. I understand there is an "old" authentic feel to the building but thats different to being "tatty" with paint missing, black mould on windows and worn, frayed carpets. We overlook that tattyness as our boys love staying, going in the pool and sleeping in the bunkbeds in room 118. however, I would be dissappinted if we paid anymore than we did for the hotel and we only book when rates are low. The room was lovely again! its the common areas which need attention. The breakfast was great again, however a niggle is the removal of nutella from the condiments as our boys have always enjoyed that with their breakfast on previous visits. All staff are lovely and polite. Thank you for the stay again.
Lưu trú 2 đêm vào Tháng 12, 2023
Agata, General Manager trả lời vào 06/02/2024
Dear Guest, Thank you for sharing your comments following your return stay to the hotel. Guest feedback is important to us to ensure we continue improving on the services we provide to our guests. I do hope when visiting the area again you will choose our hotel for your stay.Kind Regards,Agata

4/10 - Kém

Miss

Lưu trú 1 đêm vào Tháng 12, 2023
Agata, General Manager trả lời vào 06/02/2024
Dear Miss, Thank you for scoring your recent stay with us. I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

4/10 - Kém

Kellea

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Agata, General Manager trả lời vào 06/02/2024
Dear Kellea, Thank you for scoring your recent stay with us. I am sorry to see that you scored the hotel 4 out of 10. I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

2/10 - Tồi

Allan

Lưu trú 1 đêm vào Tháng 12, 2023

6/10 - Được

chris

Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Olive

Lưu trú 2 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Andrew

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic location
Lưu trú 1 đêm vào Tháng 11, 2023

8/10 - Tốt

Ewan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Booked as a mid-week break. Nice central location in Bowness. Clean hotel and good staff. Major Issue is no free Hotel Parking. £20 per night When paying around £150 a night for Bed & Breakfast this was an annoyance.
Lưu trú 3 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Huw

Lưu trú 3 đêm vào Tháng 11, 2023
Agata, General Manager trả lời vào 06/02/2024
Dear Huw, Thank you for scoring your recent stay with us. I am pleased to see 5 out of 5 score following your recent stay with us and we look forward welcoming you again soon.Kind Regards,Agata

10/10 - Xuất sắc

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023

6/10 - Được

Hena

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 11, 2023