"Our first room has plasters on the fire alarm, requested a room move , this happened and the bed was so hard we didn’t get much sleep, in the morning we requested housekeeping put a mattress topper on the bed , as they didn’t know , put one on each bed instead of 2 on the bed we were sleeping in , used the iron in the room on the morning resulting in a burn mark on my shirt , used the pool facilities and the ladies showers were awful with mould on the ground and silicone ,
Not a nice stay , although York was a beautiful city, breakfast was lovely , staff understood our issues "