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Nhận xét về Principal York

4 out of 5
Principal York
Station Road, York, England

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 500/1003 nhận xét" "
Đánh giá 8 - Tốt. 252/1003 nhận xét" "
Đánh giá 6 - Được. 137/1003 nhận xét" "
Đánh giá 4 - Kém. 72/1003 nhận xét" "
Đánh giá 2 - Tồi. 42/1003 nhận xét" "

8,8/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

David

Đi cùng gia đình
I thought the standard was really good and the staff were pleasant, helpful and very professional. All round a lovely stay.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Gp

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent location. Perfect stay
Lưu trú 1 đêm vào Tháng 5, 2024
Jennifer trả lời vào 22/05/2024
Dear Gp,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - Tốt

JENIFER

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ideal location next door to the station. Beautiful hotel that’s been fully restored to its glory
Lưu trú 1 đêm vào Tháng 4, 2024
Jennifer trả lời vào 22/05/2024
Dear Jenifer,Thank you for staying at the Principal York and taking the time to send us your feedback. We are pleased to read you enjoyed the hotel and the facilities. We look forward to welcoming you back to our hotel.Kind Regards,

4/10 - Kém

Martyn

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel has issues which need addressing. Check in - no mention of WiFi or other features or services provided in the hotel. No mention of the works going on in the hotel. Get to our room and find a sign next to the door saying ‘Please be aware of construction site.’ Into the room and it was like an oven. Go to turn the air con on, it’s not working. Go and speak to the same receptionist who said that there was no air con and to open a window! That didn’t help. Went out for dinner and drinks and came back to the room and it was still like an oven. Tried to sleep with the recommended windows opened and there was no air and the York night life coming through the window. I went to speak to reception and I asked whether any of the rooms had air con. None of the rooms have had any for months! They have had to turn it off whilst they upgrade the system. No offer of a fan or any resolution or apology. I ask for a fan and begrudgingly she agreed to arrange for one to be sent by the night shift. This moved warm air around a warm and nothing more. I would not recommend booking a summer stay in this hotel as if there is a warm period then you are not going to enjoy your stay. There are many other issues in the hotel from holes in the ceiling, staff who could not be any less interested in being in the job they are paid to do and poor food quality for breakfast with bone fragments in the sausages. I understand that you can have issues at a hotel but you took the biscuit!
Lưu trú 1 đêm vào Tháng 5, 2024
Jennifer trả lời vào 22/05/2024
Dear Martyn.Thank you for choosing the Principal for your stay in York. We are however sorry to read of the poor service you received from the team,please rest assured that we will look into this further.The Hotel is currently in the process of installing air cons in all bedrooms and will be fully operating once all units have been installed. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

10/10 - Xuất sắc

Steve, belmont

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very modernized and updated, which makes the experience more enjoyable. Clean, relatively quiet for a center city hotel, spacious room, nice bathroom. They provide a fan in the room if you like having white noise when you sleep. No AC though they have windows that crack open. Only negative was the fire alarm went off for about a minute but went off as we were scrambling to leave the room. Asked front desk about it and his only answer was “we cannot disclose”. Ok well that sounds like a cover-up of something. Overall a great place to stay.
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Luke

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stunning building with a peaceful atmosphere. 10 minuit walk into the center of York.
Lưu trú 3 đêm vào Tháng 5, 2024
Jennifer trả lời vào 22/05/2024
Dear Luke,Thank you for your amazing 5* review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again. Kind regards, Guest Services Manager

4/10 - Kém

Charles

Đi theo nhóm
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Very grand foyer and downstairs lounges. Fine breakfast. No air conditioning in bedrooms. Very warm throughout all of the hotel. Standard rooms were cramped compared to even budget hotel rooms. Small double beds.
Lưu trú 2 đêm vào Tháng 5, 2024
Jennifer trả lời vào 15/05/2024
Dear Charles,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found the room not to your satisfaction. The hotel is in the process on having air cons fitted in all bedrooms.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

6/10 - Được

Andrew

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Room extremely small & very limited wardrobe space
Lưu trú 1 đêm vào Tháng 4, 2024
Jennifer trả lời vào 15/05/2024
Dear Andrew,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found the room not to your expectations. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

10/10 - Xuất sắc

Janelle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Jennifer trả lời vào 15/05/2024
Dear Janelle,Thank you for taking the time to share your fantastic 5* feedback with us. We are hoping to welcome you again soon in the not too distant future. Kind regards, Guest Services Manager

6/10 - Được

Clayton

Lưu trú 1 đêm vào Tháng 5, 2024
Jennifer trả lời vào 22/05/2024
Dear Clayton,Thank you for staying at the Principal York and taking the time to score our hotel facilities and services. We hope you enjoyed your stay and look forward to welcoming you again.Kind Regards,

10/10 - Xuất sắc

Eliza

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is a beautiful building in a historic city. Just like other cities with long history, the wheelchair accessibility can do better. Our room was upgraded. There are 7 steps of stairs from the lift. Just a bit inconvenient for us to carry luggages. It is a beautiful room in a beautiful building at the best location.
Lưu trú 3 đêm vào Tháng 5, 2024
Reception trả lời vào 13/05/2024
Dear Guest,Thank you for your amazing 5* review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. We very much appreciate your honest feedback.Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

2/10 - Tồi

stephen

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room was appalling, air conditioning when on was leaking water so had to turn off, was really warm but couldn’t open the window as there was a constant whiting noise outside and due to location of room had to have curtains permanently closed. Despite reporting nothing done! Bathroom and room stunk of sewerage from the bathroom and on 2 occasions the key sopped working!
Lưu trú 1 đêm vào Tháng 5, 2024
Jennifer trả lời vào 07/05/2024
Dear Stephen,Thank you for choosing the Principal for your stay in York. We are sorry to read the room was not satisfactory to your expectations and the location in the Sidings.Please rest assured that we will look into this further. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manager

10/10 - Xuất sắc

Mohamad Fouad

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really enjoyed my stay. Staff were very kind and the location is walkable distance to all the major attractions.
Lưu trú 3 đêm vào Tháng 5, 2024
Jennifer trả lời vào 07/05/2024
Dear Mohamad Fouad,Thank you for taking the time to share your fantastic 5* feedback with us. Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future. Kind regards, Guest Services Manager

8/10 - Tốt

Andrew

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel and grounds were well kept , very convenient for the railway station and within easy walk of shops bars and restraunts . Breakfast was good although a little limited . Our room veiw wasnt very good and the room was quite warm as the AC was not commissioned we asked for a fan and it was brought to our room straight away. Tea and coffee in the room with biscuits , fridge and safe also . We asked for some fresh milk as i dont like uht and again it was brought to our room straight away . On the whole we had an excellent time and would stay again but with a better room . I did offer to pay for upgrade but not available
Lưu trú 2 đêm vào Tháng 5, 2024
Jennifer trả lời vào 07/05/2024
Dear Andrew,Thank you for taking the time to share your fantastic feedback with us. Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future. Kind regards, Guest Services Manager

8/10 - Tốt

Alison

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 5, 2024
Jennifer trả lời vào 07/05/2024
Dear Alison,Thank you for staying at the Principal York and taking the time to rate our hotel and the service we provided. We hope you had a pleasant stay and look forward to welcoming you back to our hotel.Kind Regards,Guest Services Manager

10/10 - Xuất sắc

Andrea

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel in nice surroundings. Lots of space inside. Staff very nice and helpful. Nice view of York Minster from room window. Bed comfortable. Loved the bathroom. But lightning could have been better - it was a little dark. Would go again.
Lưu trú 1 đêm vào Tháng 5, 2024
Reception trả lời vào 06/05/2024
Dear Guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

4/10 - Kém

Paul

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
The tv didn't work correctly the bed gave me back ache pillows were dreadfull . The room wasn't what i expected and the car park was £33.00 for 2 night stay
Lưu trú 2 đêm vào Tháng 5, 2024
Reception trả lời vào 06/05/2024
Dear Guest, Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide your honest feedback about your recent experience.Your feedback is invaluable to us and shared with our Senior Management team to ensure such incidents do not reoccur. Once again, thank you for sharing your comments, and we do hope to welcome you again on your next visit and restore your faith towards the Principal.Sincerely,Guest Services Manager

10/10 - Xuất sắc

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Large, comfortable room in a beautiful Victorian hotel conveniently located adjacent to the York train station. The staff was friendly and helpful. The breakfast buffet was traditional English and quite good. I thoroughly enjoyed our three night stay and would definitely stay there again.
Lưu trú 3 đêm vào Tháng 4, 2024
Reception trả lời vào 06/05/2024
Dear Guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

10/10 - Xuất sắc

Sally

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A beautiful hotel within walking dustance of York. The hotel really has a luxurious feel to it but i felt the price i paid was very reasonable! The staff were all very polite & helpful. Ill definitely stay again if i return to York!
Lưu trú 3 đêm vào Tháng 4, 2024
Reception trả lời vào 03/05/2024
Dear Guest,Thank you for your amazing 5* review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

2/10 - Tồi

jonathan

Đi cùng gia đình
Thích: Sạch sẽ
Very poor accommodation, with no heating. From a suffer of arthritis this was not acceptable. Offered an oil heater that looked like it had come from a skip and certainly didn’t offer much improvement to the core temperature. Resorted to using a hairdryer to warm my joints. Breakfast was poor but the staff tried hard to make it acceptable.Not for me again.
Lưu trú 1 đêm vào Tháng 4, 2024
Jennifer trả lời vào 01/05/2024
Dear Jonathan,Thank you for choosing the Principal for your stay in York. We are sorry to read your comments of the lack of heating in your room. The hotel has central heating which is on timer and we do provide heaters on requests. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manager

10/10 - Xuất sắc

Chris

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So handy to the train station, yet quiet in our room. An excellent buffet breakfast with efficient and friendly staff.
Lưu trú 2 đêm vào Tháng 4, 2024
Jennifer trả lời vào 30/04/2024
Dear Chris,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - Xuất sắc

Tessa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a lovely stay at the principle, our room was very clean and spacious with a lovely view of the main hotel and the station. The evening meal was really nice and we enjoyed the breakfast choice and it was lovely and hot. The staff were very friendly and tentative We will be coming back to enjoy the rest of the facilities as this was a short trip
Lưu trú 2 đêm vào Tháng 4, 2024
Jennifer trả lời vào 30/04/2024
Dear Tessa,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - Xuất sắc

Dennis, Worms

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ein schönes Hotel direkt am Bshnhof von York gelegen. Alles ist Fußläufig erreichbar bzw. es befindet sich eine Bushaltestelle vor der Tür wo reguläre Linienbusse und Touristen Busse abfahren. Das Hotel ist auch für Gäste mit Mobilitätseinschränkungen nutzbar und besitzt einen Aufzug. Im Hotel gibts auch eine Bar und Restaurant für die Besucher.
Lưu trú 4 đêm vào Tháng 4, 2024
Jennifer trả lời vào 30/04/2024
Dear Dennis,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

6/10 - Được

Chris

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are really nice and helpful, the room are starting to look tired. Marks on the carpet curtains and skirting boards could do with tiding up, the evening meal menus are really good but breakfast is sadly lacking for what you pay for it. This needs addressing as it did leave me feeling short changed
Lưu trú 1 đêm vào Tháng 4, 2024
Jennifer trả lời vào 25/04/2024
Dear Chris,Thank you for staying at the Principal York and taking the time to send us your feedback. We are sorry to hear that the room was not to your expectations and we will look into this further.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

4/10 - Kém

Peter, Winchester

Khách đi công tác
Không thích: Sạch sẽ
Comfortable room. Convenient location for arrival by train and access to the town centre. However, this hotel has suffered from some crude cost-cutting. Building condition and cleanliness is poor. Breakfast was underwhelming and on a par with a budget hotel. Probably the most disappointing element of my stay.
Lưu trú 1 đêm vào Tháng 4, 2024
Jennifer trả lời vào 24/04/2024
Dear Peter,Dear guest, Thank you for choosing the Principal for your stay in York. We are sorry to read that in your opinion the hotel was not satisfactory to your expectations and please rest assured that we will look into this further. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manage

10/10 - Xuất sắc

richard

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is an old established traditional hotel that has been renovated to a high standard. The bedroom was large (2 double beds) with a large bathroom. The TV worked and received all the channels it should have ( not all hotels I have stayed in have TV’s with as much choice) A well stocked bar with food available, breakfast served in a large bright room with a good selection of hot and cold options, if it’s not out on the hot plates, ask and they will get it if they can?
Lưu trú 2 đêm vào Tháng 4, 2024
Jennifer trả lời vào 24/04/2024
Dear Richard,Thank you for your review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - Tốt

Janet

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for the train, sight seeing, restaurants. Would not hesitate to recommend to friends/family for their stay.
Lưu trú 1 đêm vào Tháng 4, 2024
Jennifer trả lời vào 24/04/2024
Dear Janet,Thank you for your review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - Tốt

Sarah

Great value room in a beautiful historic building
Lưu trú 1 đêm vào Tháng 4, 2024
Reception trả lời vào 21/04/2024
Dear Guest,Thank you for your fantastic 4* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

8/10 - Tốt

Annie

Lưu trú 1 đêm vào Tháng 4, 2024
Reception trả lời vào 06/05/2024
Dear Guest,Thank you for choosing the Principal for your stay in York and for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your scores, and we hope to have a chance to welcome you again in the not too distant future!Sincerely,Guest Services Manager

10/10 - Xuất sắc

Candace, Greensboro

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Such a beautiful hotel! Right by the train station which is super convenient (but can get loud) but besides that the room was absolutely beautiful along with the rest of the hotel. Will definitely stay here again!
Lưu trú 2 đêm vào Tháng 4, 2024
Jennifer trả lời vào 17/04/2024
Dear Candace,ear guest, Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - Tốt

Jonathan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ
Property is beautiful, there must be so much history in it but it shows in the rooms and the facilities. Closeness to train station is a huge positive till your given a room on the edge of the platform and wake up to every train announcement from 5.00am. Staff knew very well that they had put a family there but said sorry and that was it. Even though the floor was empty with quieter rooms!!
Lưu trú 1 đêm vào Tháng 4, 2024
Jennifer trả lời vào 17/04/2024
Dear Jonathan,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found the room allocation not to your satisfaction. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

8/10 - Tốt

Kenneth

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location
Lưu trú 1 đêm vào Tháng 3, 2024
Reception trả lời vào 07/04/2024
Dear Guest,Thank you for taking the time to share your fantastic feedback with us.Your comments are invaluable to us and we are pleased to read that you had such a great stay and made use of the Hotel's desirable location. We are hoping to welcome you again soon in the not too distant future.Kind regards,Guest Services Manager

8/10 - Tốt

Meghan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic location especially if you are traveling in by train! Holding baggage was very helpful. Room was a bit smaller than expected, however was perfect for an overnight trip.
Lưu trú 1 đêm vào Tháng 4, 2024
Reception trả lời vào 07/04/2024
Dear Meghan,Thank you for taking the time to share your fantastic feedback with us.Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future.Kind regards,Guest Services Manager

6/10 - Được

Theresa

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Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff are very polite and helpful, hotel is conveniently located next to the station and beautiful building, entrance hall and large garden. I absolutely love the building and decor on the ground floor. Unfortunately the room was very dated, and the bed was extremely uncomforable (I like hard bed but the bed actually hurts me. My partner and I woke up several times due to aches and pain). The bathroom is very small with hardly anywhere to hang clothes or turn around. Shower handle fell off. Mini fridge was nosy we had to switch it off from the wall before going to bed. No hair dryer. No air conditioning. Lots of pumkin seeds (taken from the breakfast bar) outside the window attracting piegons /poo and they werent clean. It is an old hotel and so I dont expect the rooms to be modern and can accept the above. But what I find unaccpetable are 1. We asked for a quiet room, and were given a room facing the railway station and the restaurant (no views of course) , and the restaurant had loud music from the early afternoon!!! It was good that reception asked them to switch off the music and I thank the hotel staff for that. 2. This is totally NOT what i would expect from a good hotel...the breakfast! The sausages are poorly cooked , very dry and tasteless. Worst than fee breakfast included with some cheap chain hotels. We were only given 1 cup of tea or coffee and never been asked if we wanted a top up. Eggs are acceptable. Breakfast is definitely a big appointment.
Lưu trú 2 đêm vào Tháng 3, 2024
Reception trả lời vào 07/04/2024
Dear Theresa,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found your room specifically, and the breakfast, not to your liking on this occasion, please rest assured that we will look into this further. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards,Guest Services Manager

10/10 - Xuất sắc

Matthew

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A great location, walkable within 5 mins to the centre and all the activities you need. A well maintained hotel with a fantastic feel to it. We upgraded our room and it was massive with a super comfy bed and lovely bathroom. Will stay again when in York
Lưu trú 1 đêm vào Tháng 4, 2024
Reception trả lời vào 07/04/2024
Dear Matthew,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

10/10 - Xuất sắc

Dimitri

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very posh
Lưu trú 3 đêm vào Tháng 4, 2024
Reception trả lời vào 07/04/2024
Dear Dimitri,Thank you for your amazing 10/10 review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

6/10 - Được

Emma-Louise

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Thích: Sạch sẽ
Very close to main attractions in York, a very good location! Room was very hot, close to the train station lots of noises didn’t make for a great sleep, staff weren’t the friendliest, room wasn’t ready for check in but a drink voucher was given
Lưu trú 1 đêm vào Tháng 4, 2024
Jennifer trả lời vào 05/04/2024
Dear Emma-Louise,Thank you for choosing the Principal for your stay in York. We are sorry to read that in your opinion the room was not satisfactory to your expectations. The hotel is located close to the Railway Station and the main road. It is difficult to control the level of noise that infiltrates into the hotel.The hotel is in the process of installing air cons in all bedrooms. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards,

10/10 - Xuất sắc

Greg

Lưu trú 2 đêm vào Tháng 4, 2024
Jennifer trả lời vào 24/04/2024
Dear Greg,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - Xuất sắc

Finlay

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Thích: Sạch sẽ, nhân viên & dịch vụ
Lovely place. Beautiful interior.
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Manager trả lời vào 03/04/2024
Dear guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

6/10 - Được

Pamela

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Manager trả lời vào 03/04/2024
Dear Pamela,Thank you for your 3* review.We hope to see you again soon.Kind regards,

10/10 - Xuất sắc

Adrian

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The proximity to York centre was ideal The room was superb clean and leisure facilities were great The only downside is the restaurant menu we thought was not befitting the style of hotel so we eat out each night
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Manager trả lời vào 03/04/2024
Dear guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

8/10 - Tốt

Derek

Lưu trú 3 đêm vào Tháng 3, 2024
Reception trả lời vào 19/04/2024
Thank you kindly for your positive 4/5 review. We look forward to greeting you at the Principal once again in the future. Kind Regards - The Principal York

10/10 - Xuất sắc

Elizabeth

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel with good amenities
Lưu trú 1 đêm vào Tháng 3, 2024
Reception trả lời vào 28/03/2024
Thank you for your excellent 5* review! We hope to welcome you through our doors once again very soon.

10/10 - Xuất sắc

Catherine

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Principal Hotel is an amazing hotel. Very close to the train station and easy walking distance to the centre of York. Our room and washroom were spacious and comfortable. The staff were friendly and very helpful. This stay has been a highlight of our stays so far.
Lưu trú 3 đêm vào Tháng 3, 2024
Jennifer trả lời vào 21/03/2024
Dear Catherine,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

8/10 - Tốt

Helen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Jennifer trả lời vào 21/03/2024
Dear Helen,Thank you for staying at the Principal York and taking the time to rate our hotel services and facilities. We hope you enjoyed your stay and look forward to welcoming you soon in the near future.Kind Regards,

10/10 - Xuất sắc

Michael

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Fantastic building maintaining many original features. Staff friendly and attentive and more than willing to help with anything. Room was lovely, we stayed in a suite. There was some work going on in hotel, only to be expected in such a large hotel, but this didnt cause any issues. Excellent location for train station
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Manager trả lời vào 18/03/2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Xuất sắc

Chloe

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely amazing staycation can not fault Has all you need Price is reasonable for what you get The only thing I could fault is the breakfast options not as big and that the scrambled egg is tooo runny
Lưu trú 2 đêm vào Tháng 3, 2024
Guest Services Manager trả lời vào 18/03/2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Xuất sắc

Kengo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Guest Services Manager trả lời vào 15/03/2024
Dear Guest,Thank you for your amazing 5/5 review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

10/10 - Xuất sắc

Val

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent value for money. Our price included breakfast and a free drink each in the bar.Staff very attentive. Couldnt fault it.Lovely comfortable room.
Lưu trú 1 đêm vào Tháng 3, 2024
Jennifer trả lời vào 12/03/2024
Dear Val,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards,

10/10 - Xuất sắc

Christine, Chattanooga

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a fantastic. Lovely hotel and near the train station.
Lưu trú 1 đêm vào Tháng 3, 2024
Jennifer trả lời vào 12/03/2024
Dear Christine,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards,