Compare and book 4 Star hotels in Dalton, Richmond

"Our room was not clean - filthy window frames, the room and bathroom was dusty and grubby everywhere. The staff were all friendly but on our arrival we had to go and find a member of staff to check us in - it was deserted. Checking out was lengthy as there was confusion from the hotel about what we had booked and paid for, we were clear about our booking and showed our digital booking forms but the receptionist was not convinced by it. "

"If you’re disabled or just an older guest beware the rooms have not been reviewed by an appropriate person. I found the bathroom a death trap. No grab rails in the shower but the worst was the slippery floor in the toilet with nothing to grab onto when struggling to arise from the toilet. My husband had to help me but not before on making an attempt my feet slipped and I finished up with a nasty fall and a now painful back. At 2am I had to ring reception I was frozen- the radiator didn’t work and I couldn’t sleep the duvet was Summer weight, I had my coat on the bed and wearing tights and cardigan. Eventually I decided to contact reception or go home. The young man sorted my problem and brought me a portable heater and mended the radiator. He was very pleasant. The phone of course didn’t work I had to use my mobile. Otherwise the room had a lovely view and was large and I’d love to return . The staff were very helpful and pleasant, I feel it fair to warn other future guests. "

"Yes"