Compare and book 4 Star hotels in Franklin Lakes, New Jersey

"The room was very small. The sink in the bathroom couldn’t hold any toiletries. There was no walking room in the room itself. The thermostats are only able to go to 68 and no lower. So 2 of our nights it was humid and muggy in the room. Lastly, the pictures are not a true representation of the property or rooms. For the same price there are much better options!"

"No ice bucket but had ice machines. No mini fridge. No complimentary coffee. No washcloths. No luggage rack. No glasses, plastic or otherwise. No coffee maker. Basic room with tv. "

"Very clean room, amazing staff! They were extremely polite and quick to check in! The cleaning staff was great and friendly and everyone there seemed to enjoy their jobs which makes for a great environment! Will definitely stay again, the only downside is parking which is out of their control. I highly recommend staying and getting a room with a view! "

"Everything was amazing!!! Staff is super nice and so helpful!"

"Wow!! Amazing staff and great hotel. Perfect location too. "

"Location was amazing! Very convenient. The staff was very friendly and helpful."

"The staff was very attentive and kind upon arrival. The hotel was a perfect location, right in Times Square, and there were a lot of things to do and places around to eat and enjoy. We had a room facing Times Square so the view was nice and we got to experience the lights and sounds of NYC right from our room. Rooms were clean and spacious for the 4 of us. The restaurant was nice as well and had a good amount of food and drinks. I would stay here again. "

"Absolutely horrible service all around and room was tiny especially the bathroom. Literally had to close the bathroom door to get into the shower. Day 1 we received a letter on the door stating we are being charged a $500 cleaning fee for smoking in the room but the issue is nobody in the room even smokes!!!! I went to the manager and explained to her nobody smokes and she then insisted I call my credit card company to file a dispute instead of helping me (the guest) remove the bogus charge! The bar states it closes at 11:30pm but that is false as well. We showed up to have a drink before we went to the room at 11:10pm and was rudely told to go away! The last and final night we received another letter stating that the water to the ENTIRE hotel would be shut of between the hours of 11pm and 8am??? Never in my life have I ever been without running water and a toilet to flush! Great location but grimey hotel and terrible service. Bartenders cared more about talking to each other than the guests. Insane! Made my 5 night stay a bad experience all around. Shame on the management as I am in the hospitality business and would never treat any guests like this! STAY AWAY FROM MSOCIAL TIMES SQUARE!!!!"

"Stayed just over night but everything was fine."