Compare and book 5 Star hotels in Tounsi, Marrakech

"My bed mattress was so soft that I woke up next day with a very serious back pain. Not good when a week of golf is following your stay at this prestigious hotel. I ask them to correct it , and they did changed the mattress promptly. Nevertheless , such a high rated hotel ( and high cost one) should not accept from their staff a badly used mattress to the point where it is ruined down. Another détail: you flush the toilet, yet it does not eliminate the paper still floating after 2-3 flushes. Hum….."

"The stay at Sofitel Marrakech Palais was excellent- amazing service and rooms. Our stay was unfortunately very short and barely an evening spent. But the beds were very comfortable and shower stalls and toilet all appeared modern and newly renovated."

"Room was lovely, spacious and worked well for our family of 5. The staff are exceptional and the food was varied and offered vegetarians and picky kids plenty to choose from. The less good….the pools are either freezing or way too warm. Our kids were pumped for the water park but we ended up hardly using it because the water was too cold. There’s one heated pool which is so warm it’s like a bath - on warm days the kids were overheating in it. The inside spaces below reception are tired and smelled of damp. A few of our days were impacted by bad weather so events like the mini disco were moved inside to spaces that were just not fit for purpose. Overall we did have a lovely holiday and enjoyed ourselves, but we wouldn’t return to this hotel if we came back to Marrakesh."

"Wonderful stay!!! "

"Overall we were quite disappointed in this hotel. It carries the "Savoy" name but is considerably rough around the edges. One of the four hotel buildings is actually an incomplete building site. The finishings in the rooms are of a quite sub-standard (poor tile grouting, marble still have writing on it from installation, our balcony door would not lock). The hotel also charges too much for some services, given their quality. For example, the evening buffet cost around £25 per head but the food was overall fairly poor. We only ate there as our flight arrived late. Another example is that the hotel charges £20 per person for 1 hour of hot tub use, even if you have purchased spa treatments. Every other spa I have ever been to would include this for free if you had booked treatments. Cocktails are also exorbitant prices. The staff were generally very helpful, but no more so than a normal hotel."

"Excellent all round from breakfast buffet, to kids club, pool and gym. "

"The menu is limited. I didn't bother with breakfast unless I had to go on an excursion. Although the menu is limited, the food tastes good. "