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"First I made phone call day earlier before arriving Ruth answered the phone and her customer skills was absolutely amazing from there on it was great experience . To have to pay for early check in gets me upset because if check out early hotel does not reimburse me back"

"My stay at the Hotel Riu Plaza in downtown Chicago was absolutely incredible from start to finish! The location is perfect — right in the heart of the city, close to everything, yet quiet enough for a relaxing getaway. The highlight of my stay was the breakfast buffet. It was hands down one of the best I’ve ever had at any hotel! The variety was amazing — fresh fruit, made-to-order omelets, pastries, pancakes, and plenty of healthy options too. Everything was fresh, beautifully presented, and delicious. The staff working the breakfast area were so friendly and attentive, always making sure guests had what they needed and tables were spotless. Speaking of spotless, I have to give huge credit to the cleaning staff. They kept the rooms and common areas immaculate. My room was always perfectly cleaned and restocked, and every area of the hotel — from the lobby to the elevators — was shining. You can tell they take real pride in their work. And the rooftop view — absolutely breathtaking! Whether it was morning or night, the skyline looked stunning from up there. It’s the perfect spot to relax, take photos, or just soak in the beauty of Chicago. I would 100% stay here again and highly recommend the Riu Plaza Chicago to anyone visiting the city. Fantastic service, amazing breakfast, and unbeatable views — this hotel truly exceeded all expectations!"

"The gent at the front desk was very friendly. The room and hotel were clean. Was the room small? Yes. Buy I don't need a ton of space. I'd stay here again."

"Great "

"The Room Was Spotless, The Views were Amazing. I got upgraded to a High Floor due to my Expedia status. Got 2 free drinks per day Per guests Thanks to Expedia from the Hotel Bar"

"What a fun hotel.... Most hoping place in town. "

"Staff is helpful and nice, hotel location is great and the room are clean and quiet."

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"Room was great and staff was nice"