8/10 - Tốt
Dontria, Washington DC
07/01/2026
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was beautiful and looks exactly how it does in the pictures and videos but only issue here is that it gets cold in this area at night time and my hot water went out. For the large nightly cost for this luxury hotel I would expect to not have any major issues like that. The staff were very kind and came to address the issue immediately, but even after it being addressed the hot water went out minutes later. I was excited after getting off of the beach to take a long, hot shower in that huge shower. This was a consistent issue for my stay for the two days. I definitely would expect to take more than a four minute shower with warm water at a hotel this expensive. I also had to call to get the heat turned on. I’m not sure if the reasoning was because it doesn’t get this cold as often but this particular night it was freezing in the room. The staff immediately came to address this issue as well, but they had to remove a plate out of the roof to turn some kind of knob. It just seemed like a big task for something I felt should be easily accessible to the guest without waiting for maintenance. Overall, I will still give this Hotel a 3 to 4 star rating. Everything around it was beautiful. All of the videos did the hotel property no justice. The restaurants, the entertainment, the staff, everything else was five stars. Unfortunately, the hot water in the heat were a big deal for me not only because of the amount per night, but because I am iron deficient.
Dontria
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