"I am writing regarding my stay at your resort from May 29, 2026 through June 1, 2026. On the morning of May 30, I attempted to make coffee in my room, only to discover that the coffee maker was not working. Before leaving for the day, I stopped by the front desk and informed the staff of the problem. I explained that I had been inconvenienced by having to purchase coffee from Starbucks instead of using the in-room coffee maker. There were two employees at the front desk, and one of them assured me by saying, “I’m on it.” I thanked her and expected the issue would be resolved promptly.
However, on the morning of May 31, I discovered that the coffee maker had not been repaired or replaced. In fact, my coffee cup was still sitting exactly where I had left it the previous day, indicating that no one had addressed the issue. Once again, I was forced to purchase coffee from Starbucks, which was both inconvenient and frustrating.
Additionally, on May 31, I notified the front desk that I would have an additional guest joining me that evening and requested extra towels and washcloths. Unfortunately, the requested items were never delivered. Furthermore, housekeeping did not service my room during my stay, which added to my dissatisfaction.
Another concern was that several light fixtures in the room were not functioning properly, leaving the room noticeably dim throughout my stay."
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