Khách sạn Berwick Hill

"The entrance to check in was not obvious from the outside when we arrived and the hotel is isolated in its location. However, staff were friendly, the room was clean and comfortable and the breakfast was good."

"We stayed in an upstairs courtyard room. The room was clean and well presented with the bedding fresh. All the staff that we interacted with were a credit to the hotel and nothing felt like too much trouble. We opted for breakfast each morning of our two night stay and the quality of the ingredients and service were a highlight of our visit. The external door of our block was a problem as difficult to shut without banging and others left it unlocked. We noticed this with most of the...

"Check in was quick and easy. Staff were helpful and polite, even moved me from a room in the inn to an annexe room so I could be away from noise from bar. Also had a very good breakfast which is extra but excellent value for money. Definitely recommend it hotel and breakfast."

"They made a fresh breakfast for us. Staff was very friendly and helpful"

"Clean and friendly staff "

"For the last 2 times we were checked in by a staff member who was not customer service or caring at all!! Very cold and not willing to help in any way. The first time we had 4 suitcases to take to our room and outside the hotel there was an airport trolley. My husband loaded it and as we passed the desk were told we couldn’t take it to the room. We had planned to bring it straight back down stairs. The second time my husband booked the room for me and didn’t realise it was in his name. She...

"Was kept away most of the night by the extractor fan in bathroom of another guests room "

"I stayed for two nights with my wife, bed and breakfast. We had one of the chalets out the back which was very clean and cosy. The facilities are first class and the staff were great. The food was superb, reasonably priced and large portions. The breakfast was very good with a ample choice."

"Nice place for a night or two. Very clean and staff very friendly. Breakfast was as expected."

"Nice spacious and very clean room. Well facilitated with a tea tray and bottles of water. Room was immensely hot but thankfully able to open all the windows. Liked fresh cooked breakfast (as opposed to usual buffets) however I would love to see a better drinkable coffee being served and a little gripe - after requesting hard poached egg with no ‘snot’ my egg was totally snotty when I cut it and ran into my breakfast so didn’t eat much. But all in all a very pleasant stay and reasonable value for...

"Lovely views of the river , friendly staff ,nice room not great for a vegetarian- everything I ordered they didn’t have . …."

"My dog stood on pin"

"Always stay here when I work in Newcastle."

"Basic but ideal for a one nighter "

"The hotel was lovely and old. The staff were extremely friendly and helpful. We had an issue with no hot water, however the management did their very best to accommodate the problem asap and apologetic. The food in the stable restaurant was yum! Overall, a great stay."

"The Hotel is a treat for the eyes and a great place to relax in the many rooms. A beautiful bar and a great breakfast kept us satisfied after a day of exploring the area. A super comfortable bed made our stay even better. The golf course looks beautiful and the hiking trails are interesting. Easy to park your car. The staff were helpful and very polite. Thank you Staley Hall for our stay."