Khách sạn Blackwater

"Reception was unfortunately disorganised with many arrivals happening at once. Rooms were not ready and I would think this is a daily occurrence. We ate dinner in the connecting Hotel…. Food and service was cery good. The room was generally fine; bed clean and comfortable. Shuttle was a real bonus …. £7 per person which was not advertised anywhere."

"The hotel requires some improvements to continue to maintain it’s 4/5star status"

"It’s our second time here so I suppose that says we recommend it. :) Great location, easy access, good food, excellent service."

"The continental breakfast is not worth the money. I went for breakfast at 8.30am to find they had run out of weetbix and muesli . The container containing granola was broken. The staff seemed disinterested in replenishing supplies. The bread was obviously the cheapest they could buy and did not seem fresh. There was one tiny pat of butter left. There was no fruit available. My recommendation is that it would be better value to buy breakfast elsewhere in terminal 4."

"Great, budget - friendly experience. There were screaming children slamming doors and yelling/running up and down the halls in the morning which was unpleasant for wayward travelers trying to sleep, Not the hotel’s fault, though! Transport to and from the airport was quick, easy, and affordable via bus."

"The restaurant's staff in the Mansion House were very helpful, especially the tall lady in Head scarf, she smiles and listen to request and made it happen"

"Good service and staff realy friendly"

"Some stains on desk, no hairdryer available in room. Otherwise perfect stay. Amazing breakfast"

"Clean rooms, excellent service 👌"

"easy walk from T5 and simple check in via kiosk, very quick and sufficient for 1-2 nights stay! A++"

"Room was extremely hot and they don't have any adjustment for this. I called reception and they straight away refused. They didn't change the room and thats the worst hotel ever"

"Friendly staff - great hotel for a quick stopover"

"We stayed one night in a 4th floor room in the Hepburn annexe. The room was tidy but by no means immaculate, having a few marks of wear and tear here and there. It was also uncomfortably warm, not benefiting from any air conditioning although a desk fan was provided. As it was a top floor room it possibly suffered worse from the suns rays on the buildings flat roof. It has been an exceptionally warm summer in the UK at over 30 degrees C for several days. The breakfast was fine, of similar...

"The room was very cool (too cool for the day)--I had to turn off the A/C."

"Room 1066 is the absolute worst. Buyer beware"

"No air-conditioning, dead flys in room on floor and window sills in stairway and room. Room tiny and was ridiculously hot. Stains on carpet, pillowcase and towels. The cold water tap did not work on sink or in shower. Honestly one of the worst stays of my life."

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"Convenient location not far from Heathrow to book for the night after our afternoon arrival from Australia. We discovered the town of Marlow was a lovely spot to explore along the River Thames, which was an added bonus. Room was clean and comfortable, and we slept well after our long journey. Excellent breakfast, so many delicious options and fried eggs cooked to order. Highly recommend!"

"I stayed on a weekend. There was events on but staff were well organised and friendly. Breakfast was great"

"We stayed here before our flight. The staff was extremely helpful and gave tips on which bus route was best. My kids loved that they had their own bunk beds rather than sharing a bed! Also the restaurant right down the street had wonderful wood fired pizza."