Search Hotels Near Boston Store Visitor Center, Cleveland

"This hotel really needs some help. The company who owns it either needs to sell it, or figure out how to fund the repairs. It’s a mess, and can barely be called a hotel. Nothing works, and everything is broken. The pool was out of order, the elevator was out of order, and the lights around the building did not work (felt unsafe). The front desk has a bunch of unprofessional signs hanging around about all the things guests should not do at the hotel. I had to walk up three flights of stairs to get to my room since the elevator was out of order. The stairwells look like they have not been cleaned in years. The toilet would not flush. There was a plastic bag over the smoke alarm (I can’t believe the housekeeper didn’t catch that). The alarm clock had missing pieces, and the lamp fell over with just a touch. The walls are so thin that there was a family either next to me or above me, and I could hear their kids all night as if they were in the hallways running up and down. The kids kept falling, crying, and the dad was constantly yelling at them that he was going to beat them. I was fearful that somebody was just going to come in my room all night because the hotel just didn’t seem like a very safe place to be. It was a nightmare experience. "

"Bed bug alert! At first glance the hotel seemed to be clean enough to spend one night while my parent was hospitalized at Cleveland clinic. The staff was nice enough and you truly get what you pay for. However when I woke up in the morning there was a bed bug- live crawling on the bed. I had checked the mattresses the night before when I first arrived and no signs. The front desk clerk was very nice when I presented the dead bed bug. She said they have done things to get rid of them but it happens. They gave me trash bags for all my belongings and said they would reimburse my room. However they never did what they needed to on their end for Expedia to refund mr. Despite calls to the hotel. My $59 room cost a purse, suitcase, and clothes that needed to be thrown away. Bad choice on my end- you get what you pay for."

"Carol was great and the staff members there "

"yes"

"It’s was good for 2 nights "

"Pool area was clean and the hot tub was amazing!"

"This is a cute hotel with extremely friendly staff. There is an onsite restaurant/bar. However, it is closed on Monday and Tuesday, so plan accordingly. There are, however, other local options. "

"room was clean,front desk people were friendly and affordable prices"

"there was a bed bug on one of our beds but they switched us to a different room right away even though it was late at night. sometimes it can be loud, especially during the weekend and since the main lobby is located in the center of the building and all the rooms face inwards towards it. "