Search Hotels Near Boston Mills Ski Resort, Cleveland

"There are pros and cons with this property. We came on a Saturday night after we had lost power the night before. Planned to use the pool, there is a weird reservation system that they use after 5PM. I've traveled all over the country and have never encountered something like this. However, I'm sure it is in place for a reason. We decided to swim in the morning after breakfast, pool was closed. The highlight of our stay was certainly the breakfast. The gentlemen running the omelet station were wonderful, and very attentive with good customer service. The offerings were generous for a "free" breakfast. Scrambled eggs, hash browns, bacon, sausage, grits. Pastries, dry cereal, waffle maker, yogurts, and fruit. My main concern was with the customer service of front desk and the on site restaurant. I called down to the front desk 3 times in the evening to ask if linens could be brought up to our room for the pull out bed. Each time, the phone was answered and then hung back up. My husband ended up going down to get them. If you know you will need them, just ask for them at check in. Additionally, I called the on-site restaurant twice to try to order room service and had the same encounter. Rang, and hung up on. Not even a "I'm helping another customer, can you hold please?". The room was clean enough, there were certainly some maintenance things that were not up to par. There were tile that were being held on by masking tape near the mini fridge, but overall not horrible."

"Hotel dirty, trash in hallways. Hallway stink! Safety lock on hotep door was broken, there was an half drunken beer in the fridge, had to switch room. Very terrible upkeep. DO NOT BOOK!!!!"

"We requested a king size bed. We received a queen size bed. When we approached the front desk, they said they had no control over what room was booked. We could not find any ice machines that worked in the hotel. It seemed to be more of a nightclub /convention center than an actual Holiday Inn hotel . Very disappointed will not stay at that hotel again."

"The staff and the accommodations were top-tier. We will definitely stay here again."

"The place was nice and clean. Couple nice restaurants in walking distance. Only complaint is they need more waffle makers. "

"Very nice and clean room. Plan to stay again"

"no towels available at the pool.. they had not been restocked. otherwise I have no complaints"

"Love staying here for shows across the street. "

"The elevator had trash and graffiti. I get off on my floor, and there's trash all up and down the entire hallway. Literally. I checked in at evening time, which meant, housekeeping had already clocked out for the day after not doing their job. You could tell that the floor hadn't been touched in days. Just litter everywhere. There was a large bucket of dirty dishes sitting in the hallway across from my room. I went downstairs to complain. If I could upload the video I took, of all the trashiness, I would. Had this not been a last-minute reservation, I would've gone right back downstairs to get a refund and leave. I stayed for two nights, and housekeeping still hadn't cleaned the hallway of that same litter the morning I was due to check out. The room itself was nice, though."