"I don’t usually write bad reviews, but…I stayed during the heat wave at the end of May, 2026. Room air conditioner was not working. Staff acted shocked to hear this and promised to have it seen to. It was never fixed, and I suspect it can’t be. I only spoke to two other guests during my stay there, and the AC wasn’t working in either of their rooms. Spoke to the manager about it when checking out, and she too, acted surprised. Said she would have given me a 50% discount for my stay, but as I had booked through Expedia, I would have to get the refund from them. A seemingly well rehearsed and often used scam.
Also, the booking I made through Expedia was supposed to include dinner for two at the HI restaurant. Staff at check in “checked”, but said no meals were included. Manager at check out was also “so sorry” about that, as well, but there was nothing she could do.
An overall bad experience in what could be a decent hotel."
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