"In my 58 years on Earth, at least 20 of those staying in lodging facilities around the world in countries as poor as Cambodia, I have NEVER experienced such awful treatment! I have since filed a small claims case against this facility. The actions/temperament of front desk clerk, Ricarda, were so egregious, the police had to get involved. Before my personal interaction, I witnessed 2 other guest incidents with her. She was so combative/antagonizing, 1 of the guests actually cursed her out, threatening violence in the presence of the police officer. This nightmare is underscored by the fact that I retired from the hotel/hospitality industry, which means I've seen a lot. This place should be closed down. At the minimum this woman, Ricarda, should be fired!
Issue: she refused my service dogs and then, when I informed her that ADA Federal Law prevents this action, she made me wait almost 4 hrs for a room that was "pet friendly" despite me attesting that my 2 dogs were not "pets", but registered service animals. She actually, verbally stated that she didn't care.
In a separate but related incident, the same employee charged me $10/ towel, claiming they was soiled beyond what she deemed acceptable. I had to lay them down on a sopping wet floor (trip hazard) from where they'd mopped just before I entered the room. She then harassed me by repeatedly knocking on my door, insisting I take the towels. I didn't answer, concerned about escalation. I'll win this case, but "buyer beware"!"
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