4/10 - Kém
John
Đi cùng gia đình
11/01/2026
Không thích: Sạch sẽ, tiện nghi, dịch vụ
We stayed at the Grand Oasis Palm from Wednesday to Saturday, and unfortunately the experience fell far short of expectations. While the exterior looks impressive, the interior feels old, dated, and in need of serious renovation.
The food was below average, with very limited variety at the buffet and no noticeable menu changes during our stay. Due to how crowded the resort was, buffet lines were consistently long, and restaurant reservations were nearly impossible unless booked 2-3 days in advance.
Service was another major disappointment. Waitstaff seemed disengaged and inattentive, and the bars constantly had issues, missing ingredients, unavailable alcohol, or broken equipment like blenders.
We attempted to upgrade our room based on advertised photos, expecting a family suite. Instead, we were given two connecting rooms with a cot in the second room, which was not what was implied. Amenities overall were subpar, and important information was often withheld until the last minute.
For example, when we booked a massage and planned to drop our kids at the Kids Club, we arrived at the stated time only to be told to wait another 15 minutes, then informed without prior notice that charges could not be applied to the room and payment had to be made in cash.
Seating around the resort was extremely limited, with guests waking as early as 4–5 AM just to secure chairs. Overall, between the overcrowding, outdated facilities, poor food, this is not a place we would return!
John
Lưu trú 3 đêm vào Tháng 1, 2026
