Search Hotels Near Cape Cod Central Railroad, West Barnstable

"experience at Hotel Cape Cod involving the unlawful denial of access to a legally protected ADA service animal. We booked a short stay following a snowstorm to enjoy the beach and pool facilities. Upon arrival, I was informed that my son’s certified medical service dog was not allowed in the room we had booked due to concerns about other guests’ allergies. I calmly explained that under the Americans with Disabilities Act (ADA), a service animal must be allowed anywhere the public is permitted. I was told that this was not the hotel’s policy. Later that evening, we went to the hotel pool. My son’s service dog was leashed, housebroken, under control, and lying quietly on the pool deck while I held the leash, as my son is under 18. The dog never entered the water. An employee entered the pool area in an agitated manner, yelling with her hair covering her face and flailing her arms. Her behavior was alarming and disruptive. We had difficulty understanding her due to the way she was yelling. She repeatedly stated that the dog was not allowed and demanded that we leave. I calmly explained that the dog is a service animal protected under the ADA and asked that she verify the law. She left the area and returned with a front desk employee, who again stated that no dogs were allowed at the hotel. I attempted to show documentation kept on the dog’s leash, but he refused to review it and stated, “Not at this hotel,” despite the fact that we had been required to sign paperwork "

"Staff are amazing, place is beautiful, clean and all around wonderful place "

"Clean room, friendly staff and close to a mall."

"Always enjoy our stay! Easy check in and great rooms with nice touches! "

"I was mostly disappointed with the heating system. It was very loud and took long time to heat one room. I was also not happy with the smell of bleach in the water from the faucet. "

"Great location and service. "

"Good really good"

"Everything was great! Food and the staff went the extra mile for your comfort and met every need."

"Absolutely loved! Gorgeous! Mark and his wife are wonderful and the breakfast is spectacular! "