Search Hotels Near Castle Keep, Newcastle-upon-Tyne

"Staff refused to let us store food temporarily or use the microwave, saying it was “for breakfast only.” The response was a scripted, corporate line rather than any kind of reasonable customer service. We were travelling with two children under five and simply needed to heat food for one minute in the evening... a very small, practical request that was refused on what seemed like an arbitrary rule. It wasn’t the rule itself so much as the complete lack of flexibility or common sense. Good hospitality is about helping guests, especially families, not hiding behind rigid policies for situations that would take literally one minute to accommodate. The experience left us feeling unwelcome and poorly treated."

"Modern, centrally situated hotel. Room was clean and bright, bar served generous portions of freshly made food. Staff were friendly and attentive. Good option for a short stay. "

"Clean room,clean bathroom,new showers .Staff friendly.Downstairs was bar restaurant with lovely food and drinks "

"Excellent fresh breakfast selection "

"Very nice and central place we had dinner and breakfast included food was great very friendly staff and plenty of parking"

"Friendly helpful staff, clean room, comfy big bed. Breakfast choice was reasonable. "

"Will visit again the food was very good and fresh "

"It was very convenient location and many shops around and great stay"

"Always a fantastic experience staying in the Dekota. Very professional staff and service is brilliant. Luxury throughout the hotel. Breakfast is very good variety. "