Search Hotels Near Castle Rock Trail, Big Bear Lake

"It was small and not very well equipped for a cabin, but it was comfortable and fine for our purposes."

"Outstanding view of the lake. Enjoyed the indoor hot tub"

"I really enjoyed my stay at the hotel. Everything was clean, comfortable, and relaxing. The staff was friendly, helpful, and made me feel welcome. Thank you for the great service and hospitality. I would gladly stay here again!"

"Never again"

"The staff was very nice but both the shower and the bathroom didn't drain. not a good stay."

"Enjoyed our stay ! Always looking forward our stay . Staff is awesome ."

"We planned this trip because we had a great time when we stayed here a few years ago and were ready to relax/process grief. We were super disappointed this time around. We got to the property and there was broken glass all over the ground. We had our dog with us so we were hyper vigilant that she did not step on anything throughout our stay. There were stains all over the couch and bed and the remote for the television was sticky. The toilet leaked and the towels smelled awful. The fans that were provided didn't work. We were excited to use the bikes/canoes/bbq/pool like we previously did. The canoes/ bikes were still advertised but weren't put out for us until a bigger party arrived the last day of our trip. The bbqs were not connected/cleaned so we did it ourselves. The pool was disgusting and closed. The fireplace not lit until a big group checked in. I understand that it's the beginning of spring and things are not open/ maintained the same during winter as spring/summer but there was no mention of it anywhere and no communication given. The last night that we were there a large family came in and were extremely loud and partied throughout the night. I get it, this was celebration of some sort but the walls are thin so we listened to it all night (despite quiet hours) and saw that the firepits and bbq areas were trashed the morning we left. We were so disappointed this time around that I doubt we'll ever stay here again."

"Same-day booking with same-day check-in. When we arrived, there was no office or property manager on site. We had to call to check in, which was easy enough, but their advertised 24-hour service was not accurate. There were no clean towels provided, so we couldn’t shower the first night. I didn’t get towels until the next day after driving to another property they manage to find someone in person. The WiFi password was also not provided, and no one answered calls or messages for hours. There were cleanliness and maintenance issues as well. The heater didn’t work, and there were used towels from previous guests left in the shower, which made us question how well the unit was cleaned. At checkout, I requested a 30-minute extension since my pregnant wife needed a bit more rest, but there was no response and we had to leave on time. Overall, not a good experience. Lower price or not, basic customer service, communication, and cleanliness should not be compromised."

"Great little property close to the town. Cool little fireplace. Everything worked well."