Search Hotels Near Castle Rock Trail, Big Bear Lake

"Building 1, is unsanitary. My patio slider did not even lock, if management is unaware, then there is a breakdown in communication for usually obvious reasons. Beware of room condition, construction onsite that you get no relief from. Old plumbing that stinks and unreliable hot water, unhealthy for seniors. Management is all about profit and they lie."

"I absolutely LOVED this place. With the view, restaurant, hot tub and and gorgeous renovations, this is easily one of my favorite hotels. "

"The staff was welcoming and super nice. The room was clean. The Jacuzzi needed a deeper cleaning, but it might have been opened recently."

"Great service "

"I have stayed here numerous times over the last 2 years. It’s a great property, cabins are always ready when you arrive, check in and out is so simplistic. It’s amazing. I return time after time and they never disappoint. "

"We were disappointed with our stay due to multiple problems. Check-in was super frustrating, we never received the expected text for mobile check-in, and when I got through on the phone they told me you can only check in through text. They can’t do it over the phone, which makes no sense in a mountain town where cell service is spotty. It took almost half an hour to get the text then go through their online system to finally get another text with the code. A creek was actively flowing directly through the parking lot and right through our assigned parking spot for the unit, creating hazardous and inconvenient conditions that made accessing our car difficult. The kitchen only had non-microwavable bowls with no other options if you wanted to microwave any food. Additionally, the unit was advertised to accommodate a fifth person with a futon, but instead we found only a bunk bed setup with a double on the bottom, offering no separate sleeping arrangement as shown in pictures. Also the pool from the pictures is located a 5-10 minute drive away towards the village where there is nonstop traffic in the winter. Overall, these issues combined to make the stay below expectations and we wouldn’t choose to book there again."

"Excellent"

"I had to shovel three foot high snow 10 feet long to get to the front door. I also had to shovel another six feet to get to the stairs as well. Luckily I brought a shovel because if I hadn’t I couldn’t have gotten into the place. This was after being told the room wasn’t ready and was being worked on. Once inside it was a Time Machine back the 80s everything was extremely outdated. The only plus was location and view"