Search Hotels Near Coco Beach, Playa del Carmen

"The staff were lovely and a huge thank you to the your maids who had to clean up our messes every other day! The pool was also nice, but would have nice to know that the jacuzzi wasn’t actually hot and was pool temp water. The hotel room was decent but not the best, the shower head wasn’t working and then by the end of our stay the toilet seat was coming loose, but they fixed the shower head right away which was very nice. I love the staff at this hotel though, everyone was so kind and helpful. "

"Everything was perfect the staff was wonderful and the food was great. "

"Poor"

"Location is great noise level is terrible if you have a balcony music was loud until 2:30 am. Quieter room without a balcony was dark and dingy, toilets didn’t flush properly unless you kept filling up the tank. Roof top is very small and in need of repair. The staff Gina and Diana were wonderful and tried to make our stay as comfortable as possible. Update your pictures!!!"

"We had an ocean view room. The room was beautiful and well equipped. The staff are exemplary, very attentive and kind. Having the 24/7 snack bar was appreciated as well as the coffee bar (with pastries and ice cream). The nightly entertainment was outstanding. Cons: For an adult only large resort, there should be more than one bar (and it closes at 11:00). The gym was filthy and machines were old and rusty. Towels weren’t replenished as needed. The food is mediocre at best but you should be able to find something you like. Lastly, there is NO beachfront. The sargasso is overwhelming and very stinky. If you want beach, you must walk away from the resort to public access. "

"I recently stayed at Devossion by Live Aqua, and unfortunately, my experience was very disappointing. While the rooms were clean, they were noticeably small and not what I expected for the price. The food was another major letdown very poor quality and extremely limited variety. The buffet was honestly one of the smallest I’ve ever seen at a hotel of this category. On top of that, the pool menu and room service menu were practically identical, offering little to no additional options. What frustrated me the most was the pricing issue. I booked and agreed to a specific price in US dollars, but upon arrival, I was charged a different amount. The explanation given was a change in conversion rates, but that simply shouldn’t apply when the reservation was confirmed in USD. If a guest agrees to a price in US dollars, that should be the exact amount charged. Overall, the hotel felt boring and lacked entertainment or activities. I stayed over the weekend and was shocked by the complete absence of any entertainment once the pool closed. I wouldn’t necessarily mind a quieter atmosphere, but the hotel markets itself as a “celebration” hotel yet there is no real entertainment team or organized evening activities to support that claim. Unfortunately, I would not return or recommend this property based on my experience. "

"Clean and spacious appartment AC wasn’t working great and laundry wasn’t available but the location is great and the rooftop pool area was amazing "

"Staff were lovely, room was very clean with comfy bed."

"I was very impressed and had a wonderful time during my stay. Everyone was very professional, polite and helpful. Great service and cleanliness!"