Search Hotels Near Guadalupe Church, Playa del Carmen

"This is a wonderful hotel for us. As seniors the size is great. The food and staff are amazing.. We have been coming here for 21 years. The only thing that could be improved for us is the access to the pool. The ladder situation for anyone with even slight disabilities is difficult."

"I recently stayed at this hotel and had a really great experience overall. The check-in process was smooth and the staff were welcoming and helpful from the moment I arrived. The room was clean, comfortable, and well-maintained, with everything I needed for a relaxing stay. One thing I really appreciated was the attention to detail fresh linens, a tidy bathroom, and a peaceful atmosphere that made it easy to unwind. The location was also convenient, making it easy to get around and explore nearby spots."

"We have been visiting the Reef many many years. The staff, especially Victor, Milton, Wilbert, Marco and Wilbert are fantastic"

"Basic rooms, limited tv channel options, sheets unclean with stains, nail sticking out of bed frame. Rarely hot water, have to run for 15-30 min at times to heat up. Cafeteria staff, EXCELLENT, and included breakfast good. A ling walk to beaches and general amenities/shopping. Biggest issue was HOTEL TRANSPORT. Messaged tge hotel for a quite on private transfer to and from hotel/airport ROUND TRIP. Was super clear that i needed both ways, and told them I previously paid $40USD each way, and if they could come close, I'd book. They quoted me $126, which is substantially higher, but I agreed, so OUR hotel could get the extra $$$. They sent me a payment link, I paid, and THOUGHT we were all set. (3 of us) The night before leaving, I hadn't heard anything, so i messaged to confirm a time for pickup. They acted like they had no idea we needed a ride, and told me to pay another $126USD, and complete payment IMMEDIATELY if we wanted the ride. We ended up calling Carribean Transport services, that charged LESS than 1/2 their price, for a nicer vehicle, and friendlier driver. We left a nice HUGE tip, and would use them again. We go to Playa yearly or twice yearly, and will not stay here again, as it was a scam & letdown all around. There were a few other issues, but this should give you more than enough to avoid this place."

"Yes"

"We had the best customer service that we have experienced in our travels. Highly recommend staying at this property!"

"Would stay again, staff & amenities are amazing!.. coffee pot was no good and we replaced it, other than that it was great!"

"The rooms are slightly aged and it showed. The room jacuzzi tub is pointless as it would take a year to fill. There is a lot of upsale on sight including in the restaurants. The stake house was not great pumped the air with liquid smoke smell and everything on the menu had liquid smoke on it. The Mexican and Italian Restaurant was okay. "

"Great location, water pressure, air conditioning and the staff is very helpful and friendly!"