Search Hotels Near Colonial Theatre, Philadelphia

"The hotel is very clean. The breakfast is not good. Rooms are big. A very good stay minus the breakfast. "

"The Sonesta was very clean, the staff extremely friendly and accommodating! "

"An enjoyable stay with old school charm. Club Quarters features a truly comfortable lounge/lobby that invites social activity and reflection, enhanced with a guest cappuccino/coffee/tea brewery machine. My room on the third floor had high ceilings, a nespresso.machine, a nicely appointed bathroom and shower that had.strong water pressure and immediate hot water. The bed was very comfortable. The one minor challenge I encountered is that that two built in outlets on the desk were worn out - I was able to find a wall outlet that worked but if I had traveled with several devices I might've have had to rotate plugging them in. Also a minor concern - there are paid snacks available in the room - while all five jars had snacks only three had seals so hard to know whether that was by design or if an earlier guest had removed two seals. I did let Mateo - an outstanding host and communicator, manning the desk - know. Based upon the beautiful sitting area, the comfort of the room, and the top shelf staff I would not hesitate to return to this gem of hospitality and accommodation."

"I needed help with a pass for our flight. The fellows at the front desk were very helpful and much appreciated."

"I stay at this hotel every time I am in town, which is at least a few times a year for several years now. Always had great experiences until this time. Several things were missing from the room and there were no blankets on the beds. I requested blankets twice and finally was brought an extra sheet for each bed. There were no signs in the room for no housekeeping request. The staff was not as friendly as usual. It was just not the same as my normal experience. I may look for a new go to property in the area for my next stay. "

"Upon arrival my girlfriend and I, were met by Valet. We were a bit confused as there was no signage that they will park your car for you, again not a big deal just wish there was a sign saying that, anyways the Valet guys were great (MAKE SURE YOU GET YOUR PARKING TICKET STAMPED AT THE CHECK IN DESK!!) The Check-in Lobby I believe is under construction (3/13-3/15), but not that big of deal to me, We were checked in by Madyson and she was great even gave us a list of her favorite local places to eat. the room was fantastic, VERY spacious almost felt like an apartment, we booked the Studio Suite King with Balcony . (Unfortunately I took NO pictures) but my only complaint about the room was the heat was hardly working, we set it at 70 and it wouldn’t get over 67 throughout our whole stay, and the tv was pretty slow. the bathroom walls are very thin i could hear the people above me almost word for word but other than that our stay was great!!"

"Front desk and bar staff were amazing! Nice clean property. "

"Pool was down for the stay"

"Our experience at this hotel was horrible. We check into your hotel around 4:00 Saturday. Almost immediately we heard loud talking coming from the room adjacent to us. This talking then elevated to screaming including profanity. At that time, I made a call to the front desk They did send a staff member up, but after the staff visited loud music and loud talking was heard coming from the room. At this point, I went down to the front desk and complained. Keep in mind this is all occurred under 2 hours of when we checked in. The staff was very nice but when I requested a room change they said there was nothing they could do because you were at capacity. I inquired about being transferred to your other Hyatt hotel in the area, but your staff said you had no affiliation with that hotel. My wife went down to front desk and was told the same thing. We did not feel safe and did not feel we should have to continue to listen to what was going on at the adjacent room. We checked out of your hotel before 6:00(within 2 hours of checking in) and had to book at room at a nearby hotel so we could try to salvage our anniversary get away. We followed up with the hotel requesting a refund and they told us we need to go through expedia for the refund since we purchased the room through you. Please provide a refund. "