Khách sạn Cradley Heath

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Easy to find, free parking, outstanding food and a beautiful room. Will definitely be staying again"

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...

"Lovely hospitality, nice food, nice room and very friendly staff. It might be an idea to inform the chef that a poached egg is not served with a lot of water swilling round the toast, otherwise marvellous. Convenient location"

"Everything was great 👍"

"Excellent stay with an extremely friendly check in with a lovely lady called Joy on reception. Room was very spacious and quiet with a modern, clean bathroom and great shower pressure. Very comfortable bed. Plenty of free parking, nice restaurants and bars nearby as well as shopping. Will definitely stay here again when flying from Birmingham Airport."

"Thank you. The room was quiet. I had a great stay."

"The building works currently taking place in the hotel destroyed the experience as was woken up in the early hours of the morning to banging and drilling. No advance warning was given to guests which I thought was incredibly frustrating."

"Even for 2 starts hotel is very bad"

"Beautiful old main building and well constructed new wing that blended seamlessly with the old main Hall. However, due to the layout and lack of lifts it meant a really long walk from our room to the main reception area. The Hotel seemed to have a lack of staff - the very nice mature lady at reception, was multitasking and ended up carrying our bags up to the room. This staff shortage manifested itself later when we went to have dinner - to be told that the gas was off in the kitchen and...

"The receptionist and staff was really helpful and kind. Proactive and supportive"

"Excellent stay as usual thanks Belinda"

"X"

"Large, barrier controlled, free car park directly in front of hotel. Pleasant receptionist but needed to manually complete check-in form (I imagine that they should have this from the online booking)?"

"Great stay, beautiful country vibe hotel, team are amazing!"

"Very convenient for terminal"

"価格に見合うサービスでした"

"Staff very helpful very clean great experience first time there will come back"

"Basic but clean room good free parking friendly good breakfast "