Search Hotels Near Cumberland Mall, Atlanta

"Convenient location where we were visiting to."

"Clean room and very nice staff"

"I am writing to formally document a series of escalating incidents during my stay on 3/16/25-3/22/25 that culminated in a staff member threatening to file a false police report against me. Incident Summary: • Time and Location: The interaction took place in the lobby area—which I noted is covered by security cameras—shortly before 4:20 PM. 1. Service Failure: I requested room service twice and never received it. After being here 5 days. Staff Misconduct: When I requested towels, a staff member Sam the Executive of housekeeping. yelled at me and refused to give. Defiant Misconduct: When I informed the staff member that I would be filing a formal report regarding this treatment, she stated, "I don't care if you file a report." Threat of False Reporting: The staff member subsequently claimed that my presence while waiting for the towels made her feel "threatened." She advise another staff member to call the police. At no point was I aggressive or unprofessional; I was simply waiting for the basic amenities I had requested multiple times. I am currently in contact with the Cobb County Police to document this threat of a false report. I expect a full investigation into this staff member's conduct and a written response regarding how the hotel plans to rectify this situation. "

"Property was clean. Parking wasn’t too bad being a building over. Was a little loud (but it was prom night) assuming it was the kids getting back in. Over all good stay. "

"We had a king bed with sleeper couch and extra floor space. The kitchenette was nice. However, the sleeper couch mattress fleet like nothing but springs and the king mattress was so hard you might as well have been sleeping on the floor. The ceiling in the bathroom needed some repair. Also, the tp is kind of a stretch to reach. On the positive, the breakfast buffet is very good and the staff is friendly."

"Breakfast was good"

" Me and my husband enjoyed our stay. I booked a trip for his birthday. I do recommend that you add the birthday package for an additional $50. It was amazing. All the staff was really nice and kind. The cleaning staff was very patient and the food was delicious."

"Nice hotel"

"We booked 2 rooms, breakfasts were great, housekeeping was excellent in one room and not great in the other one, not replacing wet towels or taking out trash; only made the bed. Pool was good, clean. Elevators struggled with the booked hotel and at one point only 1 out of 3 was working. Very convenient location, though. Happy hour was great too. "