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"The staff are super helpful and friendly. Breakfast is great but the times need to be extended in my opinion as the window is very short (8-9.15) the bar area is clean cozy and well stocked always friendly staff. I was given a standard room on the basement level that was very tired altho it was clean and the bed was very comfy I don’t think I would stay again in a standard room. The room is just not worth the cost at the standard there currently at."

"Staff were very helpful and the breakfast was delicious with lots of options."

"I wondered beforehand in view of the modest price, but they have achieved that by reducing personnel rather than quality. The whole place is automated, they send a code so you let yourself in, breakfast is modest but adequate (and there is a 'Spoons just up the street if you fancy more!). Short walk from the station, warm & comfortable, would go again if ever in Boston. I needed to leave some luggage at check out for collection later in the day, that worked perfectly, by prior arrangement, and that was the only time I ever met a member of staff."

"Given room by road side and told it met my request for a quiet room. No hot water"

"Great position near both the cathedral and castle."

"1st room we were allocated was noisy because of extractor fans on the mezzanine roof just below our window and air trapped in the radiator. Allocated a 2nd room, which was much better, but some noise from the extractor fans still audible. Breakfast service ok, although a number of items not available because they had run out of stock. Dinner in the restaurant not a good experience. Extremely slow service (nearly an hour between starter and main course) and poor communication from the staff regarding delay. Portion size of fish main course extremely small for the money paid"

"The breakfast was fresh and good standard. Sausages were nice and a level above the usual catering tat you usually get at hotels. Staff were good and pleasant. The actual booking and stay was a SHAMBLES. The hotel had OVERBOOKED THEMSELVES. I had booked a room with a queen bed and the room was given to another customer before I got there. That’s completely wrong and disgusting. Also it’s very incompetent of a hotel to overbook themselves. I am not comfortable in a single bed, which is what I was given. I would think twice about staying here again after the utter mess up of this. I only booked a night and a large, comfortable bed and I didn’t have a comfortable night at all. The Holiday Inn would be where I’d choose to stay another time. "

"Easy parking, big room, clean but dated. Staff great. Shower was really powerful and towels extra fluffy Really good value for price "

"Great location, large room, well appointed, easy parking"