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"Although we were only here for a short stay in order to catch our flight on time, the rooms were large and very clean. The beds were comfortable and the tv worked perfectly. Almost wish we could have stayed an additional night. "

"Unclean room "

"Room was clean "

"If you want to be really close to the river walk, you will be happy with the location. Road noise is a thing but not out of control. Rooms are smelly, only one elevator after being broken at least 6 months based on review dates. I waited 8 minutes for the one elevator and it was full of housekeepers. Unbelievable. Every floor we stopped at had people waiting but no room! They did fix the elevator a few days into our stay so there were two. $25 a day fee for resort cost and you get free bottled water as well as drink tokens for the bar.Cooler was full of water today and no ice. Hot bottled water on an 88 degree day. A/C didn't work when we arrived. I unplugged it hit the reset and plugged it back in. WiFi thermostat connected and it started working. Ice bucket had smeared I don't know what in it, shower door track has never been cleaned, carpet squares in the halls are at least 30 years old. My wife says it's like staying at a friends house and they "dusted" before you arrived but that's it. After staying a week, the place grows on you and it's really okay. The bar tokens and the location really are amazing. The bed is comfortable and several of the staff at the front desk were friendlier by the end of our stay. I'm not sure we'd come back here as we now know several spots close to this location."

"The staff was very helpful when I missed my check in the day prior"

"Central location which is definitely a plus. Hotel is dated, found hairs on bedsheet, they did come to change it, but still a big disappointment."

"Pool was good, nice warm water. I didn’t take the shuttle but you could see it was always running on time. Staff were helpful and friendly. "

"Love the convenience of the Westin to America's Mart. Staff is always super friendly and helpful!"

"We had to switch rooms because the first one was not clean and smelled very bad "