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"Beautiful resort. Everything was clean. Food was delicious. Gym was great. Staff was great. Best resort."

"Anything was wonderful . They need a little more staff , around the pools area . To take drink orders "

"I called over a month in advance to the resort personally to ensure a room with 2 beds over a king bed. I was told ( and can show phone records and call recording) I woukd have a room with 2 beds as was a trip with my daughter. At arrival, there was zero record available of this resort direct call. I travel often to the carribean, and admit I had not been to Jamaica in over 20 years, but can say the staff and treatment of this all inclusive facility consistently outwardly showed distain and annoyance to guests (i tiptoed around requests after seeing others treated poorly and hearing bar staff and front desk openly insult other patrons without apology or an attempted whisper). The food at the resort was probably the largest offense. Luckily we were 2 girls who are not big foodies....but the food was so bad we struggled daily to find edible choices that were tasteful over physical neccessity.! Who ruins eggs and breakfast???( answer, Rui). ( runny, wet egg substitute,) Lunch and dinner was worse!"

"Everything overall was a 10/10 experience for us. We ill definitely be back"

"This resort has been nothing but amazing to me and my sisters! We are so grateful for the staff. Honest and sweet people. One of my sisters left her money by accident in her room when she checked out and someone called her right away to let her know she left it and that they will find a way get her money back to her. The resort was also so nice, organized and they also had so much good food! We cannot wait to come back. Thank you so much. "

"A sign from the main road to direct you to the hotel would be helpful. My original room was not 100% clean. They switched us to another room with no issues. There is no room serve option at rhis resort, which was inconvenient for us as we wanted to sleep in and relax the morning of our anniversary. It's hard to make reservations at any of the à la carte restaurants. We were able to make a reservation at the steakhouse. The food was okay. There was a massive food selection in the main dining hall. As a Caribbean person, I found they used jerk chicken to make stew chicken, which was a bit off. Probably a kichen chef hack to ensure the food isn't wasted. They need to offer more of a drink selection during dinner, as you couldn't get any mixed cocktails, only wine, beer, and champagne. The staff were friendly and attentive in the dining hall. The entertainment was lively. We saw a tribute to Michael Jackson show and the nightclub was fun. The beach is clean with a lot of seating. Beach umbrellas would be nice. Overall, it was a nice stay for three nights. I'd probably want to see what the other Riu locations have to offer before returning to this one."

"I am not sure how this hotel got a 5 star rating. I am a seasonal traveler and this is a 3 star at the most. Poorly mantained and the staff was rude and not very helpful."

"Room appeared clean but my sheets were dirty from the previous guests with trail mix in the bed. Food was mediocre. Pool very loud with a DJ a lot of the time. "

"They need to add more spa-related options, eg, sauna, facials, etc., and more massage techniques. Food-wise, they should offer more of an authentic Jamaican flavor in their meals. "