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"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"The hotel exceeded my expectations. The room was spacious and clean with robes and slippers provided. The breakfast was great and omelette and eggs were cooked to order along with fresh fruits and pastries. The hotel was located very near to the old town with lots of restaurants and historical sites."

"Clean room "

"Great staff and excellent location "

"Everything was wonderful. The front desk staff were helpful and efficient. We enjoyed the gym and had a wonderful breakfast in the morning. We would gladly stay again."

"Only negative is it's placement which is far from food, apart from one or two places. But this is a new, clean lovely place."

"Great place, close to the ocean and restaurants "

"Breakfast highlight of the stay - good quality ingredients, very tasty cakes and croissants served by very pleasant staff in a very bright and large room overlooking the sea. I paid a very reasonable rate for a short stay and that made the package valuable and effective for me - room as large and the shower very nice - For longer stays I would though give more consideration to key aspects such as parking as very difficult, mattress (hard for me), could not lock the room door from the inside and WiFi not available. "

"The furnishings in the room were bizarre and there was a weird smell throughout the entire place."