"Great room spotless.
Ingrid on reception went above and beyond to help when I’d lost my gloves yesterday.
She even checked the cctv. All of the reception staff were very welcoming and friendly
All "
"Great room spotless.
Ingrid on reception went above and beyond to help when I’d lost my gloves yesterday.
She even checked the cctv. All of the reception staff were very welcoming and friendly
All "
"Fabulous place with a lodge that contained everything we could need for a comfortable stay. Restaurant menu amd food were excellent. Staff in the main complex were all wonderful.
Only negative was a member of leisure staff insisting that the jacuzzi was turned off after a short time at regular intervals and everyone had to get out . Not ideal for my elderly mother who was disappointed and could not go in the main pool or sauna/steam rooms. Never come across anything like this with any jacuzzi!!"
"Fabulous place with a lodge that contained everything we could need for a comfortable stay. Restaurant menu amd food were excellent. Staff in the main complex were all wonderful.
Only negative was a member of leisure staff insisting that the jacuzzi was turned off after a short time at regular intervals and everyone had to get out . Not ideal for my elderly mother who was disappointed and could not go in the main pool or sauna/steam rooms. Never come across anything like this with any jacuzzi!!"
"The hotel was well-situated in the centre of York. The staff were very welcoming and efficient. There were a few small cobwebs around the base of some of the room furniture and the shower room had a stale smell on arrival, which could be associated with the shower not being used, or if the water in the shower trap is siphoned out by water flow from other showers."
"The hotel was well-situated in the centre of York. The staff were very welcoming and efficient. There were a few small cobwebs around the base of some of the room furniture and the shower room had a stale smell on arrival, which could be associated with the shower not being used, or if the water in the shower trap is siphoned out by water flow from other showers."
"All of the staff were wonderful. My father has some mobility issues and the receptionist noticed this and switched our room for one on the ground floor, all before I could ask. The room was spotless and quiet, couldn't ask for more."
"All of the staff were wonderful. My father has some mobility issues and the receptionist noticed this and switched our room for one on the ground floor, all before I could ask. The room was spotless and quiet, couldn't ask for more."
"Good value for money . Spacious , clean room. Very good breakfast
Only minor issue was the tv remote control and a number of bathroom lights didnt work but that didnt cause us any problems "
"Good value for money . Spacious , clean room. Very good breakfast
Only minor issue was the tv remote control and a number of bathroom lights didnt work but that didnt cause us any problems "
"Warm and friendly welcome on arrival, super clean room, comfy bed, lovely shower, really nice and quiet so I slept really well. Location great for city centre and train station. Can't fault anything "
"Warm and friendly welcome on arrival, super clean room, comfy bed, lovely shower, really nice and quiet so I slept really well. Location great for city centre and train station. Can't fault anything "